Veterinary Client Experience Specialist

amerivet; Lima (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Career development

Performance bonuses

401(k) matching

Student loan assistance

Health, dental, vision, life

Paid time off

Job summary

AmeriVet is hiring a Client Service Representative (CSR) to be the first and last point of contact for clients. You will manage appointments, answer calls, process patient information, and facilitate clear communication between clients and our medical team.

Your work helps streamline processes and improve access to care for pets and their families. You will greet clients, gather essential information, triage inquiries, and coordinate with the veterinary staff while maintaining empathy and a

Qualifications

• High school diploma or equivalent is required or equivalent work experience.
• Excellent communication skills and a strong desire to provide compassionate, client-focused service.
• Prior customer service experience, preferably in a veterinary or healthcare setting.
• Basic proficiency with technology, including scheduling software and online communication platforms.
• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments based on client needs and veterinarian availability, including forward booking.
• Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and pets on track.
• Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments.
• Greet clients warmly and ensure a positive experience throughout their visit.
• Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team.
• Demonstrate empathy in all interactions, especially with upset clients, while maintaining a calm demeanor.
• Promote current promotions and campaigns, keeping clients informed about services and initiatives.
• Update client and patient records in our practice management system with accuracy and efficiency.
• Process billing transactions and assist with payments and insurance claims.
• Maintain organized records of client communications and appointments to streamline operations.
• Provide clients with post-visit instructions and information about online booking or store offerings.

Skills

Communication

Customer Service

Empathy

Active Listening

Organization

Multitasking

Education

High school diploma or equivalent

Tools

Scheduling Software

Online Communication Platforms

Job description

AmeriVet is hiring a Client Service Representative (CSR) to be the first and last point of contact for clients. You will manage appointments, answer calls, process patient information, and facilitate clear communication between clients and our medical team.

Your work helps streamline processes and improve access to care for pets and their families. You will greet clients, gather essential information, triage inquiries, and coordinate with the veterinary staff while maintaining empathy and a