Veterinary Client Services Specialist | Pet Care Champion

Thrive Pet Healthcare; Raleigh (NC); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources

Paid parental leave

Purr-ental leave for pet adoption

Employer-sponsored childcare and elder

Discretionary funds and FREE CE

Pet perks and veterinary service

Student loan assistance

Job summary

Thrive Pet Healthcare is seeking a Veterinary Client Service Representative to join Gentle Care Animal Hospital in Raleigh, NC. You will be the first friendly face for clients, handling appointments, inquiries, and payments while supporting our doctors and technicians in delivering excellent care.

The role emphasizes outstanding customer service, teamwork, and multitasking in a busy veterinary environment. Veterinary experience is preferred but not required, with opportunities for growth within

Qualifications

• Excellent customer service skills and a friendly, approachable demeanor.
• Strong verbal and written communication abilities.
• Ability to collaborate effectively with doctors, technicians, and front-desk staff.
• Comfortable multitasking in a fast-paced veterinary setting.
• Experience in animal hospital or veterinary clinic is preferred but not required.
• Positive attitude and commitment to patient and client care.

Responsibilities

• Greet clients warmly and answer a multi-line phone system.
• Gather patient history and educate clients on annual care.
• Schedule daily appointments and coordinate next-day procedures.
• File patient documents and manage records.
• Explain costs and fees clearly while aligning with hospital policies.
• Respond to emergencies when they arise and support team.

Skills

Customer service

Communication

Teamwork

Multitasking

Vet hospital experience

Job description

Thrive Pet Healthcare is seeking a Veterinary Client Service Representative to join Gentle Care Animal Hospital in Raleigh, NC. You will be the first friendly face for clients, handling appointments, inquiries, and payments while supporting our doctors and technicians in delivering excellent care.

The role emphasizes outstanding customer service, teamwork, and multitasking in a busy veterinary environment. Veterinary experience is preferred but not required, with opportunities for growth within