Client Service Representative

Pet Services of Washington, P.S.; Brockton (MA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid vacation and sick days

401(k) plan

Employee pet discounts

Job summary

VCA North Main Street Veterinary Clinic in Brockton, MA seeks an experienced Client Service Representative to excel in a fast-paced, pet-care focused environment. This role emphasizes friendly, professional client interaction, appointment coordination, and accurate handling of payments and records.

We welcome candidates with a passion for learning, and are prepared to train the right person. A strong emphasis on teamwork and a caring approach to pets and their owners drives our

Qualifications

• Experience in customer service preferred; training available.
• Strong communication and organizational skills.

Responsibilities

• Schedule and confirm appointments.
• Place outbound follow-up calls to clients.
• Present and explain fees; process payments.
• Recommend and obtain products/services, including prescriptions.
• Educate clients on pet care and general husbandry.
• Manage medical records, charts and correspondence.
• Maintain hospital cleanliness and facility upkeep.

Skills

Customer service

Communication

Organization

Job description

VCA North Main Street Veterinary Clinic, a cornerstone of the Brockton community, is seeking an experienced Client Service Representative to join our dedicated team. We are an AAHA-accredited, multi-doctor practice offering general practice and elective surgical needs.

At North Main Street, we take Our Promise, "World-class medicine with hometown care," seriously. With every opportunity, we aim to exceed each pet owner's expectations.

We are looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

We are a close-knit team looking to bring that feeling to all of our patients and clients. The perfect candidate would have a passion for learning as well as teaching. Although experience is preferred, we are willing to train the right person.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each client's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

Customer service functions, including:

• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

Pay Range: $20.50-$25.00 per hour, depending on prior experience.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled.

For a complete EEO statement please see our career page at vcacareers.com

We are proud to be an Equal Opportunity Employer.

For a complete EEO statement please see our career page at vcacareers.com.