Veterinary Client Service Representative - Part Time

MedVet Associates, Ltd; Chicago (IL); On-site; USD 22,000 - 30,000; Part time

Job summary

MedVet Medical & Cancer Centers for Pets is seeking a collaborative Client Service Representative for evening shifts. You will greet clients, manage calls, assist with exam-room routing, and handle payments in a busy veterinary setting. Prior veterinary exposure is preferred.

Role emphasizes compassion, professional composure, and strong data-entry skills in a client-centered environment with a focus on service excellence.

Qualifications

• Ability to provide friendly, professional client service in a fast-paced env.
• Strong verbal and written communication.
• Comfort with multitasking and handling multiple client needs.
• Team-oriented with initiative and reliability.
• Accurate data entry and basic computer skills.
• Proficiency in MS Word and Excel for records and billing.

Responsibilities

• Greet and check-in clients.
• Answer phones and transfer calls.
• Escort clients and their pets to exam rooms.
• Manage medical records, charts, and correspondence.
• Discuss payment options and process payments.
• Maintain a neat, clean lobby.

Skills

Customer service

Communication

Multitasking

Teamwork

Data entry

Microsoft Word

Excel

Professional composure

Job description

MedVet is a fast-growing Emergency and Specialty provider with practices nationwide. We help our patientsreceive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology, and so much more! We are looking for collaborative and driven people to join our clinical team.

We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive the MedVet experience for our clients and patients, as well as your teammates.

We are looking for:

Veterinary Client Service Representative - Part Time Evenings

Initial Hiring Range: $16-$22/hour based on skillset and experience

Our Client Service Representatives have the first interaction with our clients providing superior service to ensure client interactions are facilitated smoothly, compassionately and effectively throughout their MedVet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies/transactions. The ability to multi-task and enter data accurately is crucial for success in this position. This individual must always maintain a compassionate yet professional composure.

What you’ll do:

• Greet and check-in clients

• Answer telephones and transfer calls

• Escort clients and their pets to exam rooms

• Manage medical records, charts, reports and correspondence

• Discuss payment options and process payments

• Maintain a neat and clean lobby

Who you are:

• Ability to remain composed in stressful and emotional situations

• Excellent verbal and written communication skills

• Excellent client service skills and phone etiquette

• Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously

• Sense of urgency within a fast-paced environment

• Some flexibility with work hours and able to work additional hours when necessary

• Critical thinking skills and ability to anticipate needs inter & intra-departmentally

• General computer competency required including Microsoft Word and Excel

• Previous experience in veterinary setting (preferred)