Veterinary Client Experience Leader

XPrep Learning Solutions LLC; Woodland, Northern (CA, KY); Hybrid; USD 66,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

PTO

Parental leave

Continuing education

Pet discounts

Job summary

ACCESS San Fernando Valley is seeking an experienced Client Care Manager to join our team and lead the Client Care department in a fast-paced, pet-friendly hospital. You will guide staff, enforce quality standards, and serve as the primary liaison for client concerns.

We offer strong benefits, including medical, dental, vision, 401(k) matching, PTO, parental leave, continuing education, and pet discounts. Salary ranges from $66K to $75K depending on experience.

Qualifications

• Must have detailed knowledge of Client Care job functions and workflow systems.
• Must possess excellent communication and leadership skills.
• Must have at least 3 years of prior Veterinary Hospital Management and/or Leadership experience.
• Experience leading a team of 20 or more staff members.

Responsibilities

• Set standards for, support, and enforce quality control within the Client Care department.
• Provide primary point of contact for client care questions and issues.
• Provide training to Client Care Team to improve service offerings and streamline communication.
• Oversee auditing of records for accuracy and consistency.

Skills

Leadership

Communication

Education

Veterinary hospital management experience

Job description

ACCESS San Fernando Valley is seeking an experienced Client Care Manager to join our team and lead the Client Care department in a fast-paced, pet-friendly hospital. You will guide staff, enforce quality standards, and serve as the primary liaison for client concerns.

We offer strong benefits, including medical, dental, vision, 401(k) matching, PTO, parental leave, continuing education, and pet discounts. Salary ranges from $66K to $75K depending on experience.