Veterinary Front Desk Lead & Team Coach

National Veterinary Associates; Los Angeles (CA); On-site; USD 74,501,000 - 88,828,000; Full time

Benefits offered by this job

401(k)

Health Savings Account

Paid time off

Job summary

National Veterinary Associates in Los Angeles, CA is seeking a Lead Client Care Representative to supervise CCRs, manage front desk operations, and ensure high-quality client service in a fast-paced veterinary hospital.

The role emphasizes leadership, coaching, scheduling, and collaboration with the management team to improve patient flow and client satisfaction. Benefits included with full-time employment.

Qualifications

• High school diploma.
• 2+ years people management experience.
• Ability to obtain Vet Assistant Controlled Drug Handling Permit.

Responsibilities

• Provide leadership and supervision to CCRs.
• Prioritize tasks and manage front desk operations.
• Maintain daily checklists and ensure smooth hospital operations.
• Direct patient flow and minimize client wait times.
• Schedule appointments and address scheduling gaps.
• Coach CSR staff and oversee training.
• Oversee customer service interactions and resolve issues.
• Participate in inventory after hours quarterly.
• Attend staff meetings and implement changes.

Skills

People management experience

Excellent communication

Vet terms knowledge

Basic computer skills

Patience and respect

Fast-paced and stress management

Education

High school diploma

Vet Assistant Drug Handling Permit (ability to obtain)

Job description

National Veterinary Associates in Los Angeles, CA is seeking a Lead Client Care Representative to supervise CCRs, manage front desk operations, and ensure high-quality client service in a fast-paced veterinary hospital.

The role emphasizes leadership, coaching, scheduling, and collaboration with the management team to improve patient flow and client satisfaction. Benefits included with full-time employment.