Veterinary Client Experience Coordinator — Evening Shift

Ethos Veterinary Health; Concord (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health and dental insurance

Vision insurance

Disability and life insurance

401(k) plan

Flexible spending accounts

Employee Assistance Program (EAP)

Vacation and sick time accrual

Uniforms provided

Opportunities for growth

Job summary

Ethos Veterinary Health in Concord, CA is seeking a Client Service Coordinator to support clients and their pets. You will handle scheduling, client communication, and patient management while maintaining a welcoming reception environment.

This role requires strong customer service and organizational skills, with a focus on confidentiality and accuracy. Weekly schedule is Sunday through Wednesday, 2:30pm–1:00am, with a $5.50 nightly differential for hours 6pm–6am.

Qualifications

• High school diploma and hospitality experience.
• 2+ years in hospitality customer service.
• Proficiency with MS Office (Word, Excel, Outlook).
• Typing 45+ WPM and reliable data entry.

Responsibilities

• Welcome and assist clients and pets, ensuring a positive experience.
• Schedule appointments, coordinate procedures, manage clinic calendars.
• Answer phone calls, respond to emails, and share service information.
• Maintain accurate client/patient records with confidentiality.
• Process paperwork, verify information, and manage payments.
• Educate clients about pet care and answer questions.
• Keep reception area clean and organized for clients and pets.
• Collaborate with veterinary staff to ensure smooth operations.
• Handle emergencies calmly and professionally.
• Address client concerns and escalate issues as needed.

Skills

Customer service

Organizational skills

Multitasking

Communication skills

Empathy

Education

High school diploma

Tools

MS Office Suite

Job description

Ethos Veterinary Health in Concord, CA is seeking a Client Service Coordinator to support clients and their pets. You will handle scheduling, client communication, and patient management while maintaining a welcoming reception environment.

This role requires strong customer service and organizational skills, with a focus on confidentiality and accuracy. Weekly schedule is Sunday through Wednesday, 2:30pm–1:00am, with a $5.50 nightly differential for hours 6pm–6am.