Veterinary Client Experience Coordinator

Banfield Pet Hospital; New Orleans (LA); On-site; USD 42,981,120 - 53,554,200; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Retirement Plans

Student Debt Relief Program

Paid Time Off

Job summary

Banfield Pet Hospital in New Orleans seeks a Client Service Coordinator to streamline client and pet flow, support the veterinary team, and ensure welcoming, efficient service that encourages visits and referrals.

You will greet clients, collect patient information, educate about Optimum Wellness Plans, assist with appointments and invoices, and contribute to a positive, well-organized hospital daily. This role emphasizes communication, accuracy, and teamwork in a fast-paced environment.

Qualifications

• Reads, writes and speaks fluent English with clear grammar and vocabulary.
• Demonstrates strong written and verbal communication skills.
• Goes beyond basics to deliver courteous, informative client service.

Responsibilities

• Promote hospital services and route clients and pets to maximize productivity.
• Assist clients with documentation and entering pet information in the computer.
• Dispense prescriptions per veterinarian's instructions and schedule follow-up appointments.
• Manage opening/closing procedures and financial balances for the hospital.

Skills

Communication Skills

Client Service

Time Management

Organizational Ability

Problem Solving

Job description

Banfield Pet Hospital in New Orleans seeks a Client Service Coordinator to streamline client and pet flow, support the veterinary team, and ensure welcoming, efficient service that encourages visits and referrals.

You will greet clients, collect patient information, educate about Optimum Wellness Plans, assist with appointments and invoices, and contribute to a positive, well-organized hospital daily. This role emphasizes communication, accuracy, and teamwork in a fast-paced environment.