Veterinary Client Experience Lead

Ethos Veterinary Health; Austin (TX); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

401(k) with matching

Health, Dental, and Vision insurance

Paid Time Off (PTO) and Holidays

Professional development and tuition assistance

Uniform stipend

Job summary

Ethos Veterinary Health in Austin, TX, is seeking a Client Experience Supervisor to lead and support the Client Service Representatives. This role involves ensuring high client satisfaction and smooth operations during each patient visit.

The ideal candidate will have at least two years of experience in client service or hospitality leadership, with strong coaching and communication skills. Join a compassionate team dedicated to exceptional client experiences!

Qualifications

• Minimum of two years' experience in veterinary client service or hospitality leadership.
• One year of leadership or supervisory experience preferred.
• Must have strong organizational and time management skills.

Responsibilities

• Supervise and support Client Service Representatives.
• Manage workflow to ensure client satisfaction.
• Conduct one-on-one meetings and performance feedback.

Skills

Leadership

Client service skills

Communication skills

Organizational skills

Problem-solving

Education

High School diploma or equivalent

Associate's or Bachelor's degree in relevant field

Tools

Microsoft Office

Hospital management software

Job description

Ethos Veterinary Health in Austin, TX, is seeking a Client Experience Supervisor to lead and support the Client Service Representatives. This role involves ensuring high client satisfaction and smooth operations during each patient visit.

The ideal candidate will have at least two years of experience in client service or hospitality leadership, with strong coaching and communication skills. Join a compassionate team dedicated to exceptional client experiences!