Client Experience Coordinator, Veterinary Hospital

Banfield Pet Hospital; Austin (TX); On-site; USD 20,664 - 25,747; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) retirement plan

Job summary

Banfield Pet Hospital in Austin, Texas is hiring a Client Service Coordinator. The CSC drives the flow of clients and pets through the hospital, supports the veterinary team, and ensures friendly, efficient service that encourages return visits and referrals.

Responsibilities include educating clients on Preventative care and Optimum Wellness Plans, handling intake and documentation, processing invoices, selling retail items, and scheduling future appointments.

Qualifications

• Leadership required.
• Customer focus demonstrated in interactions with clients and pets.
• Strong communication and listening skills essential.
• Ability to manage multiple tasks and prioritize.
• Understanding of preventative care and Optimum Wellness Plans.

Responsibilities

• Promote hospital services and route clients/pets to maximize productivity.
• Provide friendly, professional service and welcome clients/pets.
• Educate clients about Optimum Wellness Plans and preventive care.
• Assist with intake, documentation, invoices, and scheduling future appointments.
• Manage finances with accurate balances and proper opening/closing procedures.
• Perform administrative tasks as necessary.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital in Austin, Texas is hiring a Client Service Coordinator. The CSC drives the flow of clients and pets through the hospital, supports the veterinary team, and ensures friendly, efficient service that encourages return visits and referrals.

Responsibilities include educating clients on Preventative care and Optimum Wellness Plans, handling intake and documentation, processing invoices, selling retail items, and scheduling future appointments.