Veterinary Client Experience Coordinator

Austin Urban Vet Center; Austin (TX); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Discounted vet services for your pets

Health insurance

Dental insurance

Paid time off

Downtown Austin location

Legal to work in US

Job summary

Austin Urban Vet Center is seeking a friendly and hardworking Client Service Coordinator to join our team in Austin. This part-time or full-time role focuses on delivering exceptional client service in a busy veterinary hospital.

Responsibilities include greeting clients, processing admissions and payments, managing records in hospital software, and coordinating appointments. The role requires empathy, clear communication, and the ability to work well with staff and clients alike.

Qualifications

• High school graduate.
• Experience in a medical or veterinary office preferred.
• Work efficiently in a busy hospital environment and proactively identify tasks to ensure optimum client care and hospital organization.
• Legibly and accurately document patient, client, and veterinarian information; display attention to detail.

Responsibilities

• Greet clients and manage admissions and check-out.
• Process payments and explain Care Credit options.
• Maintain client records in hospital software.
• Coordinate appointments and communicate delays to clients.
• Collaborate with nursing staff to minimize client wait times.
• Serve as liaison between clients and staff.
• Answer phones and route calls to the appropriate team.
• Explain aftercare options and assist with forms.
• Provide emotional support and resources to grieving clients.

Skills

Client service

Communication

Empathy

Teamwork

Attention to detail

Problem solving

PC proficiency

Education

High school diploma

Tools

Hospital software

Job description

Austin Urban Vet Center is seeking a friendly and hardworking Client Service Coordinator to join our team in Austin. This part-time or full-time role focuses on delivering exceptional client service in a busy veterinary hospital.

Responsibilities include greeting clients, processing admissions and payments, managing records in hospital software, and coordinating appointments. The role requires empathy, clear communication, and the ability to work well with staff and clients alike.