Veterinary ER Customer Experience Lead

Veterinary Emergency Group The PC; Austin (TX); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health and wellness benefits

401K match

Travel stipend

Clinical leadership programs

Job summary

Veterinary Emergency Group is seeking a Customer Experience Coordinator in Austin, TX. You will define the customer experience through service, focus, and participation, ensuring every interaction is professional and compassionate.

This role offers growth opportunities within a team dedicated to excellent pet care and client satisfaction. Responsibilities include greeting customers, managing calls and messages, guiding payment options, and following up after visits to strengthen relationships.

Qualifications

• 2+ years of experience in a customer service role.
• Advanced knowledge in computer programs and practice management software.
• Strong communicator with attention to detail.
• Able to multitask in a fast-paced environment.
• High emotional intelligence and adaptability.

Responsibilities

• Greet customers warmly in person, over the phone, or online.
• Oversee all customer communications and route urgent medical calls to a doctor quickly.
• Deliver personalized, memorable experiences while addressing customer needs.

Skills

Customer service

Practice management software

Communication

Multitasking

Empathy

Job description

Veterinary Emergency Group is seeking a Customer Experience Coordinator in Austin, TX. You will define the customer experience through service, focus, and participation, ensuring every interaction is professional and compassionate.

This role offers growth opportunities within a team dedicated to excellent pet care and client satisfaction. Responsibilities include greeting customers, managing calls and messages, guiding payment options, and following up after visits to strengthen relationships.