Client Service Representative

Talentify; Cabin John (MD); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off

Paid holidays

Employee pet discounts

Continuing education

Job summary

Alpine Veterinary Hospital in Cabin John, MD is seeking a Client Service Representative. The successful candidate will greet clients and pets, answer phones, schedule appointments, and support the front desk with payments and records.

Veterinary experience is preferred but not required; commitment to compassionate client care is essential. We offer a 5‑day workweek with rotating weekend shifts, competitive hourly pay ($18–$23) based on experience, and a benefits package including medical,

Qualifications

• At least 1 year of customer service experience.
• Excellent communication and interpersonal skills.
• Comfortable speaking with clients in person and over the phone.
• Interest in helping people and caring for pets.

Responsibilities

• Welcome clients and their pets with a friendly, professional attitude.
• Answer phones and respond to client questions.
• Schedule appointments and manage the hospital’s appointment calendar.
• Check clients in and out efficiently and accurately.
• Process payments and assist with financial transactions.
• Communicate appointment details and treatment information to clients.
• Maintain accurate client and patient records.
• Coordinate communication between clients, veterinary technicians, and doctors.
• Help clients understand next steps for their pet's care.
• Handle client concerns with empathy and professionalism.
• Maintain a clean, organized reception area.
• Support the veterinary team with administrative tasks.

Skills

Customer service

Phone support

Scheduling

Job description

Job Description

Client Service Representative

Alpine Veterinary Hospital
7732 MacArthur Blvd, Cabin John, MD 20818

Pay: $18–$23/hour, based on experience
Schedule: 5-day workweek with rotating weekend shifts

Alpine Veterinary Hospital is growing, and we're looking for a Client Service Representative (CSR) to join our team in Cabin John, MD.

We're looking for someone with at least 1 year of customer service experience who enjoys helping people, loves animals, and can provide a welcoming and professional experience for every client and patient who walks through our doors. Veterinary experience is preferred but not required.

This is a great opportunity for someone who wants to build their career in veterinary medicine while working alongside a collaborative and supportive hospital team.

What You'll Do

• Welcome clients and their pets with a friendly, professional attitude
• Answer phones and respond to client questions
• Schedule appointments and manage the hospital’s appointment calendar
• Check clients in and out efficiently and accurately
• Process payments and assist with financial transactions
• Communicate appointment details and treatment information to clients
• Maintain accurate client and patient records
• Coordinate communication between clients, veterinary technicians, and doctors
• Help clients understand next steps for their pet's care
• Handle client concerns with empathy and professionalism
• Maintain a clean, organized, and welcoming reception area
• Support the veterinary team with administrative and hospital tasks as needed

What We're Looking For

• At least 1 year of customer service experience
• Previous veterinary or animal-care experience is preferred, but not required
• Excellent communication and interpersonal skills
• A genuine interest in helping people and caring for pets
• Comfortable speaking with clients in person and over the phone
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize in a busy environment
• Reliable, professional, and positive attitude
• Comfortable working as part of a collaborative team
• Willingness to learn veterinary terminology, procedures, and hospital systems

Schedule

• 5-day workweek
• Rotating weekend shifts

Compensation & Benefits

• $18–$23/hour based on experience
• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid time off
• Paid holidays
• Employee pet discounts
• Continuing education/professional development opportunities

Why Join Alpine Veterinary Hospital?

Alpine Veterinary Hospital is an established hospital in Cabin John, MD, with a team focused on providing high-quality veterinary care and a positive experience for both pets and their families.

Our hospital is currently growing, creating opportunities for team members who want to contribute to the continued development of the practice. We value teamwork, communication, mentorship, and compassionate patient care.

If you're an experienced customer service professional who loves animals and wants to become part of a growing veterinary team, we'd love to hear from you.

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose

Give pets and the people who love them more quality years together

Mission

Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values

Care Deeply, Do What's Right, One Team, Own It, Shape What's Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet's life.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.