Veterinary Front Desk Specialist — Client Care & Pet Support

Festival Veterinary Clinic; Maryland; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

401(k)

Job summary

Festival Veterinary Clinic in Maryland is seeking a full-time front-desk receptionist to be the first point of contact for our veterinary clients. You will greet clients, manage appointments, handle payments, and answer calls in a fast-paced animal-care setting.

The ideal candidate has customer service experience, strong organization skills, and a calm, professional demeanor. We offer benefits and a pet-friendly work environment to support staff and their families.

Qualifications

• Previous experience as a veterinary receptionist is preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Customer service

Multitasking

Communication

Organizational skills

Calm under pressure

Job description

Festival Veterinary Clinic in Maryland is seeking a full-time front-desk receptionist to be the first point of contact for our veterinary clients. You will greet clients, manage appointments, handle payments, and answer calls in a fast-paced animal-care setting.

The ideal candidate has customer service experience, strong organization skills, and a calm, professional demeanor. We offer benefits and a pet-friendly work environment to support staff and their families.