Client Care Specialist - Veterinary Clinic (Flexible Hours)

Veterinary Emergency Services; Manchester (MD); On-site; USD 32,000 - 52,000; Full time

Job summary

VetEvolve is seeking a Client Service Representative for Manchester, Maryland. The CSR will create a positive first impression in person and over the phone, manage client communications, and support the veterinary team with accurate records and smooth hospital operations.

The role requires basic math for cash handling, experience with office software, and strong empathetic communication. A veterinary background is valued, with flexible hours to support hospital operations.

Qualifications

• High school diploma or equivalent.
• Previous experience with animals preferred; veterinary or animal care background valued.
• Basic computer proficiency with practice management software, email, and scheduling tools.
• Able to perform basic math for cash handling, billing, and appointment management.
• Strong written and verbal communication skills; communicate clearly with clients, team members, and veterinarians.

Responsibilities

• Greet clients and patients warmly, providing professional, empathetic service while answering in-person inquiries promptly.
• Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes.
• Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages.
• Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency.
• Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages.
• Handle sensitive situations with tact and professionalism.

Skills

Customer service orientation

Empathy

Phone and in-person communication

Cash handling

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

Practice management software

Microsoft Office

Email tools

Job description

VetEvolve is seeking a Client Service Representative for Manchester, Maryland. The CSR will create a positive first impression in person and over the phone, manage client communications, and support the veterinary team with accurate records and smooth hospital operations.

The role requires basic math for cash handling, experience with office software, and strong empathetic communication. A veterinary background is valued, with flexible hours to support hospital operations.