Veterinary Client Care Specialist — In-Person Front Desk

VetEvolve; Roanoke (VA); On-site; USD 42,981,000 - 51,577,000; Full time

Benefits offered by this job

401(k) with Matching

Supplemental Benefits

Health Savings Accounts

Holiday Pay

Paid Time Off

Exceptional Employee Pet Discount

Yearly Uniform Allowance

Community outreach events

Tuition Reimbursement Program for 继续教育

Job summary

VetEvolve seeks a full‑time Client Service Representative at Big Lick Vet in Roanoke, VA to deliver exceptional client and patient care in person and over the phone. You will greet clients, schedule appointments, manage records, and assist the veterinary team with patient care and administrative tasks.

The ideal candidate has a high school diploma with veterinary experience preferred; excellent communication and empathy are essential.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Veterinary or animal care background preferred.
• Computer: Basic proficiency with practice management software and MS Office.

Responsibilities

• Greet clients and patients warmly and provide empathetic, attentive service.
• Handle in-person and phone inquiries; manage client communications professionally.
• Complete patient check-in/check-out and relay real-time status to staff.
• Maintain accurate patient records and ensure charges are captured.
• Assist veterinarians and team with patient care and admin tasks.
• Process payments and deposits; handle Care Credit and credit card transactions.
• Support inventory, prescriptions, and over-the-counter product sales.
• Participate in opening/closing duties and maintain hospital cleanliness.

Skills

Positive attitude

Team player

Empathy

Communication

Professionalism

Education

High school diploma or equivalent

Job description

VetEvolve seeks a full‑time Client Service Representative at Big Lick Vet in Roanoke, VA to deliver exceptional client and patient care in person and over the phone. You will greet clients, schedule appointments, manage records, and assist the veterinary team with patient care and administrative tasks.

The ideal candidate has a high school diploma with veterinary experience preferred; excellent communication and empathy are essential.