Veterinary Care & Medical Liaison - Flexible Schedule

VetEvolve; Virginia Beach (VA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Paid time off

Paid holidays

Employee assistance program

Job summary

VetEvolve in Virginia Beach seeks an experienced Veterinary Patient Care & Medical Liaison to bridge communication between clients, veterinarians, and the patient-care team, ensuring follow-up tasks are completed accurately.

This role is ideal for a veterinary assistant or technician with strong medical knowledge, who thrives on client communication, organization, and maintaining continuity of care from start to finish. Flexible hours supported.

Qualifications

• 3+ years of veterinary medicine experience strongly preferred.
• Excellent telephone and written communication skills.
• Strong organizational and multitasking abilities.
• Experience working with veterinary practice-management software preferred.
• Detail-oriented with strong medical-record documentation skills.

Responsibilities

• Coordinate prescription and medication refill requests.
• Communicate with veterinarians regarding medications requiring medical approval.
• Process and follow up on outside and online pharmacy requests.
• Complete medical callbacks and patient follow-up communications.
• Assist with communicating laboratory results and veterinarian recommendations as directed by the medical team.
• Track outstanding medical communications to ensure clients receive appropriate follow-up.
• Contact clients regarding overdue medical recommendations or required follow-up care.
• Document all client communications accurately in the patient’s medical record.
• Review incoming medical records and route important information to the appropriate team member.
• Assist veterinarians and technicians with administrative medical tasks that do not require direct patient care.
• Identify outstanding tasks and proactively follow them through completion.
• Work closely with the CSR, technician, and veterinarian teams to prevent communication gaps.
• Help improve the hospital’s overall client communication and continuity of patient care

Skills

Communication skills

Organizational skills

Multitasking

Client communication

Detail-oriented

Tools

Practice-management software

Job description

VetEvolve in Virginia Beach seeks an experienced Veterinary Patient Care & Medical Liaison to bridge communication between clients, veterinarians, and the patient-care team, ensuring follow-up tasks are completed accurately.

This role is ideal for a veterinary assistant or technician with strong medical knowledge, who thrives on client communication, organization, and maintaining continuity of care from start to finish. Flexible hours supported.