Big Lick Vet - CSR/Receptionist

VetEvolve; Roanoke (VA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

401(k) with Matching

Health Insurance

Dental Insurance

Vision Insurance

Supplemental Benefits

Health Savings Accounts

Holiday Pay

Paid Time Off

Referral Bonuses

Exceptional Employee Pet Discount

Yearly Uniform Allowance

Community outreach events

Tuition Reimbursement Program

Rabies Vaccine reimbursement

Job summary

VetEvolve’s Roanoke, VA hospital (Big Lick Vet) is hiring a full-time Client Service Representative. The CSR delivers outstanding front-desk service in person and over the phone, greets clients and their pets, and supports the veterinary team with accurate records and clear communication.

The role requires a high school diploma, veterinary experience preferred, and a Monday–Friday schedule with 9–10 hour days.

Qualifications

• Education: High school diploma or equivalent (Required).
• Experience: Veterinary or animal care background preferred.
• Computer proficiency: email, practice management software, MS Office.
• Accurate data entry and record-keeping skills.

Responsibilities

• Greet clients and patients with professional, empathetic service.
• Check-in/out patients and coordinate with staff on patient flow.
• Maintain client communications via phone, email, and mail.
• Schedule and confirm appointments; triage based on urgency.
• Explain hospital services, wellness care, vaccinations, diagnostics, and aftercare.
• Handle sensitive situations with tact and professionalism.
• Maintain patient records and ensure charges are captured.

Skills

Customer service

Communication

Teamwork

Empathy

Data entry

Education

High school diploma

Tools

Practice management software

Microsoft Office

Job description

Who is VetEvolve?

VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the support, tools, and structure they need to thrive, without losing what makes each practice unique. We are intentionally focused on growth, not as an end in itself, but as a way to strengthen our practices, expand access to care, and create more opportunities for our teams.

Guided by our values: Care First. Better Together. Grow Forward. Own It. We create an environment where veterinary professionals can do their best work, build meaningful careers, and deliver exceptional care. Growth with intention. Care without compromise.

We are seeking a full time Client Service Representative to add to our team. At Big Lick Vet, we believe in treating every patient as if they were our own pet, and giving them the same loving attention and care. We are a group of highly trained, experienced animal lovers who are devoted to practicing progressive veterinary medicine and we pride ourselves on the level of care and compassion we provide to both our clients and patients. We're looking for someone to join our team who will share in our commitment to delivering exceptional service and the highest quality care in a client and patient friendly environment. Compensation will vary depending on experience and skill.

Hours of Operation

Monday - Friday 7:30am to 5:30pm - No Weekends!

Compensation

$15-$18/hour, commensurate with licensure and experience

Benefits

• 401(k) with Matching
• Health Insurance, Dental Insurance, Vision Insurance
• Supplemental Benefits, including Long-term Disability and Short-term Disability
• Health Savings Accounts
• Holiday Pay
• Paid Time Off
• Referral Bonuses
• Exceptional Employee Pet Discount
• Yearly Uniform Allowance
• Community outreach events
• Tuition Reimbursement Program for continued education
• Rabies Vaccine reimbursement

Some Qualities We Look For In An Ideal Candidate

• Positive attitude - Attitude is Everything! Protecting a healthy culture is a top priority.
• A sense of humor is a must. We believe in working hard and having fun while doing it!
• Dedication to the profession!
• Communication to both staff and clients with respect and compassion.
• Willingness and flexibility.
• Reliability, organization, and professionalism.
• Friendly demeanor and compassion for the people and pets we serve.
• The ability to work closely in a team setting - collaboration is key!

Job Requirements

Education: High school or equivalent (Required)

Experience: Veterinary - 1 Year (Preferred)

Schedule: Four days per week Monday-Friday, approximately 9-10 hours per day.

Work Type: In Person

Position Summary

The Client Service Representative (CSR) plays a vital role in creating a positive first and lasting impression for our clients and their pets. The CSR is responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications, maintaining accurate records, and assisting the veterinary team in providing outstanding patient care.

Primary Responsibilities

• Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly.
• Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes.
• Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages.
• Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency.
• Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages.
• Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism.
• Maintain accurate patient records, request and attach prior records, and ensure charges are captured.
• Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals.
• Fill veterinary prescriptions accurately and provide instructions to clients.
• Assist with over-the-counter product sales and maintain inventory.
• Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks.
• Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols.
• Participate in opening and closing duties as assigned.
• Perform all other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous experience working with animals preferred; veterinary or animal care background strongly valued.
• Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools.
• Accurate data entry and record-keeping skills.
• Able to perform basic math for cash handling, billing, and appointment management.
• Manual dexterity required for typing, filing, and handling patients or supplies.
• Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians.
• Demonstrated ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations.
• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.
• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.
• Professional, neat appearance consistent with hospital standards.

Hours

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations

Ready to Learn More?

We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.