Veterinary Client Service Specialist

Veterinary Emergency Services; Northern (KY); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

401(k) with Matching

Health Savings Accounts

Holiday Pay

Paid Time Off

Tuition Reimbursement Program

Employee Discount

Uniform Allowance

Community outreach events

Job summary

Big Lick Vet is seeking a full-time Client Service Representative to create a warm, patient- and client-centric first impression. You will handle front-desk duties, greet clients, manage phone and email communications, and assist the veterinary team with administrative tasks in person at our Kentucky location.

The CSR will schedule appointments, process payments, maintain records, and support care teams with compassionate service.

Qualifications

• High school diploma or equivalent required.
• Previous experience working with animals preferred; veterinary or animal care background strongly valued.
• Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools.
• Able to perform basic math for cash handling, billing, and appointment management.
• Manual dexterity required for typing, filing, and handling patients or supplies.
• Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians.

Responsibilities

• Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly.
• Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes.
• Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages.
• Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency.
• Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages.
• Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism.
• Maintain accurate patient records, request and attach prior records, and ensure charges are captured.
• Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds.
• Fill veterinary prescriptions accurately and provide instructions to clients.
• Assist with over-the-counter product sales and maintain inventory.
• Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks.
• Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols.
• Participate in opening and closing duties as assigned.
• Perform all other duties as assigned.

Skills

Customer service

Communication

Teamwork

Empathy

Multi-tasking

Education

High school diploma or equivalent

Tools

Practice management software

Microsoft Office

Email

Job description

Big Lick Vet is seeking a full-time Client Service Representative to create a warm, patient- and client-centric first impression. You will handle front-desk duties, greet clients, manage phone and email communications, and assist the veterinary team with administrative tasks in person at our Kentucky location.

The CSR will schedule appointments, process payments, maintain records, and support care teams with compassionate service.