Veterinary Client Care Specialist — Growth & Discounts

Burke Animal Clinic; Burke (VA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Burke Animal Clinic is seeking a friendly CSR to join our team in Burke, VA. This full-time role focuses on delivering exceptional client service while supporting veterinarians and staff in a fast-paced clinic environment.

Responsibilities include front-desk duties, appointment coordination, message handling, basic record maintenance, and assisting with patient communications. Ideal candidates exhibit strong communication skills, organization, and compassion for clients during emotional moments.

Qualifications

• Excellent oral and written communication.
• Organized and meticulous.
• Knowledge of basic veterinary terms and procedures.
• Knowledge of basic computer skills.
• Patience and respect for client, patients and colleagues.
• Ability to deal with stressful situations.

Responsibilities

• Greet, check in/out clients.
• Know policies, procedures, and clinical processes.
• Answer phones, emails, texts, and messages.
• Book, confirm, and manage appointments, surgeries, and procedures.
• Take food and prescription requests.
• Handle cash drawer and end-of-day reports.
• Troubleshoot client communication issues.
• Process patient records, lab work, and specialist reports.
• Maintain accurate client records and update information.
• Relay messages between clients, veterinarians, and staff.
• Multitask in a fast-paced environment.
• Supportive and collaborative teamwork.

Skills

Oral communication

Written communication

Organized

Vet terminology

Basic computer skills

Patience & respect

Stress management

Job description

Burke Animal Clinic is seeking a friendly CSR to join our team in Burke, VA. This full-time role focuses on delivering exceptional client service while supporting veterinarians and staff in a fast-paced clinic environment.

Responsibilities include front-desk duties, appointment coordination, message handling, basic record maintenance, and assisting with patient communications. Ideal candidates exhibit strong communication skills, organization, and compassion for clients during emotional moments.