Veterinary Client Care Specialist - Front Desk Pro

Thrive Pet Healthcare; Columbia (SC); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

401(k) with employer match

Medical, dental, vision insurance

Paid parental leave

Free CE courses

Pet care discounts

Job summary

Thrive Pet Healthcare's Four Paws Animal Clinic in Columbia, SC is seeking a friendly Veterinary Client Service Representative. You will be the first point of contact for pets and families, handling registrations, phones, and scheduling with warmth and efficiency.

Open part-time role with weekend and some holidays. Previous veterinary- or customer service experience is a plus, but strong service skills and a professional attitude are essential.

Qualifications

• Customer service experience required or strongly preferred.
• Veterinary experience is a plus but not required for strong customer-service candidates.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Comfort with basic accounting, payments, and cash handling.
• Team-oriented mindset with a positive, professional attitude.

Responsibilities

• Greeting clients and pets with warmth and professionalism.
• Assisting new clients with registration and sharing expected wait times.
• Answering phones, emails, and non-medical inquiries with empathy and urgency.
• Scheduling appointments and diagnostics, and coordinating with referring hospitals to access records.
• Creating appointment reminders and rescheduling missed visits.
• Maintaining accurate client and patient information in hospital systems.
• Keeping the front desk, reception, waiting areas, and exam rooms clean and organized.
• Reviewing charges at checkout and reconciling the cash drawer accurately.
• Supporting teammates and contributing to a positive, collaborative work environment.

Skills

Customer service experience

Veterinary experience

Excellent communication

Multitasking

Cash handling

Team-oriented

Job description

Thrive Pet Healthcare's Four Paws Animal Clinic in Columbia, SC is seeking a friendly Veterinary Client Service Representative. You will be the first point of contact for pets and families, handling registrations, phones, and scheduling with warmth and efficiency.

Open part-time role with weekend and some holidays. Previous veterinary- or customer service experience is a plus, but strong service skills and a professional attitude are essential.