Customer Service Representative

Four-Paws-Animal-Clinic; Columbia (SC); On-site; USD 24,000 - 32,000; Part time

Benefits offered by this job

401(k) match

Medical/dental/vision

Lyra Health

Parental leave

Pet adoption leave

Backup care

Free CE courses

Pet discounts

Student loan support

Job summary

Four Paws Animal Clinic is seeking a warm, organized Client Service Representative to join Thrive Pet Healthcare partner team in Columbia, SC. You will be the friendly link between families, pets, and our medical team, ensuring a welcoming and efficient visit.

Open availability, including nights, weekends, and some holidays, is requested. Prior veterinary experience is a plus, but strong customer service and communication skills are essential for success in this role.

Qualifications

• Customer service experience is strongly preferred.
• Veterinary experience (1+ year) is a plus but not required for strong customer-service candidates.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Comfort with basic accounting, payments, and cash handling.

Responsibilities

• Greet clients and pets with warmth and professionalism.
• Assist new clients with registration and sharing expected wait times.
• Answer phones, emails, and non-medical inquiries with empathy and urgency.
• Schedule appointments and diagnostics, and coordinate with referring hospitals to access records.
• Create appointment reminders and reschedule missed visits.
• Maintain accurate client and patient information in hospital systems.
• Keep the front desk, reception, waiting areas, and exam rooms clean and organized.
• Review charges at checkout and reconcile the cash drawer accurately.
• Support teammates and contribute to a positive, collaborative work environment.

Skills

Customer service

Excellent communication

Multitasking

Cash handling

Team-oriented

Job description

Description

Client Service Representative

Part- Time

Four Paws Animal Clinic (Thrive pet healthcare)

Columbia, SC

Compensation

rate will be based on skills, qualifications and location.

Be the Friendly Face That Sets the Tone for Exceptional Care

Four Paws Animal Hospital is a proud Thrive Pet Healthcare partner seeking a warm, organized, and customer‑focused Veterinary Client Service Representative to join our team. In this role, you’ll be a key connection between pets, their families, and our medical team—helping to create a welcoming, efficient, and compassionate experience for every visit.

What You’ll Do

• Greeting clients and pets with warmth and professionalism
• Assisting new clients with registration and sharing expected wait times
• Answering phones, emails, and non‑medical inquiries with empathy and urgency
• Scheduling appointments and diagnostics, and coordinating with referring hospitals to access records
• Creating appointment reminders and rescheduling missed visits
• Maintaining accurate client and patient information in hospital systems
• Keeping the front desk, reception, waiting areas, and exam rooms clean and organized
• Reviewing charges at checkout and reconciling the cash drawer accurately
• Supporting teammates and contributing to a positive, collaborative work environment

What We’re Looking For

Experience & Skills

• Customer service experience strongly preferred
• Veterinary experience (1+ year) is a plus but not required for strong customer‑service candidates
• Excellent communication and interpersonal skills
• Ability to multitask in a fast‑paced environment
• Comfort with basic accounting, payments, and cash handling
• Team‑oriented mindset with a positive, professional attitude

Schedule Expectations

• Open availability, including nights, weekends, and some holidays
• Ability to work rotating weekends

You’ll Thrive Here If You Are

• Friendly, outgoing, and people‑focused
• Compassionate toward pets and their families
• Organized, dependable, and adaptable
• Interested in growing a long‑term career in veterinary medicine

You’ll GrowwithUs

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses – ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits – Our Care in Action

We offer a comprehensive benefits package designed to support your emotional, physical, professional, and financial wellbeing, including (may vary from part-time to full-time):

• 401(k) with employer match
• Medical, dental, vision, life, and disability insurance
• Mental health support through Lyra Health
• Paid parental leave
• Purr‑ental leave for new pet adoptions
• Backup childcare and elder care support
• FREE CE courses
• Pet care discounts and perks
• Student loan support tools

Some benefits are available to full-time team members (30+ hours/week) and may be subject to eligibility requirements.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well‑being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler—giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.