Veterinary Client Care Specialist (Front Desk)

Community Veterinary Partners; Crown Point (IN); On-site; USD 21,000 - 26,000; Full time

Job summary

River Run Animal Hospital in Crown Point, IN is seeking a Client Service Representative to join our fast-paced veterinary team. The CSR will be the face of the clinic, handling a high call volume and ensuring a positive, professional experience for clients both in person and on the phone.

Ideal candidates will have strong computer skills, the ability to learn new software quickly, and excellent communication.

Qualifications

• Strong computer skills and ability to learn new software quickly.
• Excellent written and verbal communication skills.
• Ability to stay calm under pressure and adapt to changing priorities.

Responsibilities

• Managing a high call volume with courtesy, professionalism, and efficiency.
• Serving as the first point of contact for clients, ensuring a positive and professional experience both in person and over the phone.
• Scheduling appointments, processing payments, and accurately entering data into practice management software.
• Supporting doctors and staff by relaying messages clearly, accurately, and in a timely manner.
• Maintaining professionalism and composure while addressing high client and doctor expectations.
• Performing heavy computer-based tasks with attention to detail and accuracy.
• Multitasking effectively in a busy environment while prioritizing tasks.
• Demonstrating excellent written, verbal, and interpersonal communication skills.

Skills

Customer service

Communication

Computer skills

Team player

Job description

River Run Animal Hospital in Crown Point, IN is seeking a Client Service Representative to join our fast-paced veterinary team. The CSR will be the face of the clinic, handling a high call volume and ensuring a positive, professional experience for clients both in person and on the phone.

Ideal candidates will have strong computer skills, the ability to learn new software quickly, and excellent communication.