Client Service Representative, Day Shifts

Ethos Veterinary Health; Parker, Northern (CO, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with Matching

Employee Assistance Program (EAP)

Uniform Allowance

Shift Differential Pay

Paid time off: Sick, Vacation, Bereav,

Holiday Premium Pay

On-Call Incentives

Referral Program

Job summary

Animal Emergency & Specialty Center (AESC) in Parker, CO seeks a Customer Service Representative to support front-desk operations for day shifts. You’ll manage calls, appointments, payments, and client communications, acting as the keystone between clients, pets, and the hospital team.

The role emphasizes compassionate client service, accurate data entry, and teamwork within a busy emergency and specialty setting. Competitive pay and robust benefits accompany the position.

Qualifications

• At least 1 year of in-person customer service experience.
• High school diploma or equivalent.
• Proficiency with Microsoft Office, internet navigation, and messaging programs.
• Fluent English skills (speaking & reading) are required; fluency in multiple languages a plus!

Responsibilities

• Manage multi-line phone systems: answer calls, gather information, and route messages to the appropriate departments.
• Schedule appointments and check-ins/check-outs for specialty and emergency visits.
• Provide compassionate and professional support to clients, including during high-stress or emergent situations.
• Assist with walk-in euthanasia cases, including discussing cremation options.
• Process payments, deposits, and invoices using various payment methods.
• Maintain and update client accounts, records, and paperwork accurately.
• Follow established protocols to escalated urgent cases in the Emergency Room.
• Monitor and communicate accurate wait times for Emergency Room clients.
• Rotate through phone support shifts, handling all incoming calls.
• Coordinate the use of exam rooms efficiently.

Skills

Customer service

Microsoft Office

Multi-line phones

Fluent English

Education

High school diploma or equivalent

Tools

EzyVet

Job description

Client Service Representative, Day Shifts

Welcome to Animal Emergency & Specialty Center (AESC)! We are a 24/7 Emergency Care Veterinary Hospital with 7 different Specialties. The AESC Team is growing, and we are seeking motivated, positive and compassionate individuals to join our team. Our Nursing staff is essential and important to us, just as the care they provide to the pets and clients in our community. We are offering competitive wages, opportunities for professional growth, and a supportive environment with an empathic and positive Management team

Compensation

• $18 -$24/hr. based on experience
• +$750 Longevity Bonus within first 6 months of Employment**

Benefits:

• Health, Dental, and Vision Insurance to keep you and your family covered.
• 401(k) with Matching to help you plan for your future.
• Employee Assistance Program (EAP) for additional personal and professional support.
• Uniform Allowance to ensure you’re always prepared.
• Shift Differential Pay for added compensation.
• Generous paid time off, including:
  • Sick Days
  • Vacation Days
  • Bereavement Leave
• Holiday Premium Pay for working during special times of the year.
• On-Call Incentives for additional opportunities.
• Referral Program to reward you for helping us grow our team.

Schedule:

• Full Time
  • Days: TBD
  • 5 x 8 Hour Shifts
  • 6:00am – 4:30pm

Job Description

As a CSR at AESC, you’ll be the essential connection between our clients, their pets, and the rest of the hospital team. From managing front desk interactions to coordinating vital communications, you’ll play a critical role in ensuring smooth operations and excellent service.

Responsibilities

Reception Duties

• Manage multi-line phone systems: answer calls, gather information, and route messages to the appropriate departments.
• Schedule appointments and handle check-ins/check-outs for both specialty and emergency visits.
• Provide compassionate and professional support to clients, including during high-stress or emergent situations.
• Assist with walk-in euthanasia cases, including discussing cremation options.
• Process payments, deposits, and invoices using various payment methods.
• Maintain and update client accounts, records, and paperwork accurately.
• Follow established protocols to escalated urgent cases in the Emergency Room.
• Monitor and communicate accurate wait times for Emergency Room clients.
• Rotate through phone support shifts, handling all incoming calls.
• Coordinate the use of exam rooms efficiently.

Administrative Responsibilities

• Ensure the front desk, lobby, and exam rooms are clean and organized at all times.
• Scan documents into patient charts and maintain accurate records.
• Send reminders for appointments via email, phone calls, or texts.
• Verify that upcoming appointments are scheduled correctly, confirmed, and that all necessary records are obtained.
• Oversee memorial and cremation products for clients.
• Collaborate with the Referral Coordinator to manage appointments from referring veterinarians.
• Take on other duties as assigned to support hospital operations.

Qualifications Minimum Requirements:

• At least1 year of in-person customer service experience.
• High school diploma or equivalent.
• Proficiency with Microsoft Office, internet navigation, and messaging programs.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Preferred Qualifications:

• 1 year of experiencein the veterinary or human medical field.
• Familiarity withpayment collectionprocesses.
• Experience managingmulti-line phonesystems.
• Proven ability to maintainhigh accuracyin data entry.
• Knowledge ofEzyVet or similar medical record systems.

Why Choose AESC?

• Work alongside a compassionate, dedicated team of veterinary professionals.
• Thrive in a dynamic, fast-paced environment where no two days are the same.
• Make a direct impact on the lives of pets and their families during critical times.
• Receive continuous training and growth opportunities—we’re passionate about teaching!
• Enjoy a competitive salary and benefits package.

About AESC

Founded in 2001 to meet the growing need for after-hours veterinary care in the Parker, Franktown, and Elizabeth communities, Animal Emergency & Specialty Center (AESC) has evolved from a small emergency hospital into a leading 24/7 emergency and specialty referral center. What began in a facility of less than 1,000 square feet has expanded into a state-of-the-art, 20,000-square-foot hospital offering advanced emergency, critical care, surgery, internal medicine, oncology, neurology, rehabilitation, diagnostic imaging, and anesthesiology services.

Following a major renovation completed in 2021, AESC features cutting-edge technology, including a 23X MRI, 16-slice CT scanner, mobile fluoroscopy, multiple surgical suites, and a dedicated rehabilitation center with underwater treadmills. Supported by a collaborative team of board-certified specialists and experienced veterinary professionals, AESC remains committed to delivering exceptional patient care while continuing to grow and advance specialty medicine for pets throughout the region.

Nearby Communities

• Parker, CO
• Aurora, CO
• Centennial, CO
• Castle Rock, CO
• Elizabeth, CO
• Franktown, CO
• Lone Tree, CO
• Highlands Ranch, CO
• Englewood, CO
• Greenwood Village, CO
• Littleton, CO
• Denver, CO
• Castle Pines, CO
• Foxfield, CO
• Commerce City, CO
• Bennett, CO

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world‑class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic‑caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two‑way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.