Veterinary Client Care Specialist – Benefits Included

Court Square Animal Hospital; New York (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive Compensation

Training & Career Development

Health benefits

Pet care discounts

Paid time off

401(k) with company match

Job summary

Court Square Animal Hospital in Long Island City, NY is seeking a friendly Client Service Representative to join our reception team. You will greet clients, answer calls, schedule appointments, and support the veterinary staff with a welcoming, organized front desk presence.

Ideal candidates have veterinary receptionist experience, excellent communication skills, and the ability to multitask in a fast-paced setting while maintaining a compassionate, professional demeanor around pets and their

Qualifications

• Veterinary hospital or veterinary receptionist experience is required
• Excellent communication and customer service skills
• Comfortable working in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize responsibilities
• Comfortable answering phones and communicating with clients in person, by phone, and electronically
• Reliable, punctual, and professional
• A positive attitude and willingness to work as part of a team
• Compassionate and comfortable interacting with dogs, cats, and their owners
• Ability to remain calm and professional in stressful or emotional situations

Responsibilities

• Answering a high volume of phone calls and assisting clients with questions
• Greeting clients and creating a welcoming experience
• Checking patients in and out - Scheduling and confirming appointments
• Responding to emails and client messages
• Taking accurate messages for our medical team
• Creating and updating patient and client profiles
• Processing payments and assisting with account questions
• Communicating with clients regarding medications, records, appointments, and follow-ups
• Maintaining an organized and clean reception and lobby area
• Assisting the veterinary team and other departments as needed
• Providing exceptional customer service to our clients and their pets

Skills

Veterinary receptionist experience

Excellent communication

Customer service

Multitasking

Organization

Teamwork

Professional demeanor

Calm under pressure

Job description

Court Square Animal Hospital in Long Island City, NY is seeking a friendly Client Service Representative to join our reception team. You will greet clients, answer calls, schedule appointments, and support the veterinary staff with a welcoming, organized front desk presence.

Ideal candidates have veterinary receptionist experience, excellent communication skills, and the ability to multitask in a fast-paced setting while maintaining a compassionate, professional demeanor around pets and their