Client Care Advocate — Veterinary Reception & Admin

Manhattan Veterinary Group, P.C.; New York (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/sick days

401(k)

Pet discounts

Job summary

VCA Animal Hospitals in New York is seeking a Client Service Representative to be the welcoming face of the hospital, delivering outstanding customer service to clients and their pets. You will greet clients, manage appointment scheduling, process payments, present services, and support clinical teams by maintaining medical records and ensuring a clean, inviting environment.

This role emphasizes clear communication, empathy, and organizational skills to keep front-desk operations running

Qualifications

• High school diploma or equivalent is required.
• 1–2 years in a client-facing role preferred.
• Experience with scheduling, payments, and customer inquiries is desirable.
• Familiarity with veterinary terminology and medical records is a plus.

Responsibilities

• Greet clients and their pets, answer calls, and direct to exam rooms.
• Schedule, confirm, and coordinate appointments; manage the calendar.
• Present and explain service fees; process payments and billing inquiries.
• Recommend products/services and educate clients on options.
• Manage medical records and keep information confidential and accurate.
• Maintain a clean, safe, and inviting hospital environment.

Skills

Customer service

Communication

Empathy

multitasking

Education

High school diploma or equivalent

Tools

AVImark

Cornerstone

Scheduling software

POS systems

Microsoft Office

Job description

VCA Animal Hospitals in New York is seeking a Client Service Representative to be the welcoming face of the hospital, delivering outstanding customer service to clients and their pets. You will greet clients, manage appointment scheduling, process payments, present services, and support clinical teams by maintaining medical records and ensuring a clean, inviting environment.

This role emphasizes clear communication, empathy, and organizational skills to keep front-desk operations running