Veterinary Client Care Specialist

Alliance Animal Health; Town of Texas (WI); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Health benefits

401k matching

Paid vacation

Paid sick time

Referral bonus

Job summary

Walnut Creek Veterinary Hospital is seeking a Veterinarian Receptionist who thrives in a collaborative team, delivers exceptional client service, and helps pets and families feel welcome the moment they walk through our doors.

In this role you’ll greet clients and their pets, answer phones and emails, schedule appointments, process payments, and support the veterinary team to maintain a smooth, compassionate client experience.

Qualifications

• 1+ year of veterinary receptionist experience preferred
• Excellent customer service and communication skills
• Compassionate, calm, and team-oriented approach
• Strong organizational and multitasking abilities
• Computer skills and comfort with veterinary software
• Self-starter mindset and willingness to develop skills
• Professional and supportive during emotional client interactions

Responsibilities

• Greeting and welcoming veterinary clients and their pets
• Answering phones, emails, and client questions and directing concerns to the appropriate team member
• Scheduling veterinary appointments to support an efficient daily workflow
• Checking clients in and out and accurately processing payments
• Communicating veterinary services, instructions, and information clearly and compassionately
• Providing emotional support to clients during difficult or stressful medical situations
• Working closely with the veterinary team to help create a positive client and patient experience

Skills

Veterinary receptionist experience

Customer service

Communication skills

Organizational skills

Computer skills

Teamwork

Tools

Veterinary software

Job description

Walnut Creek Veterinary Hospital is seeking a Veterinarian Receptionist who thrives in a collaborative team, delivers exceptional client service, and helps pets and families feel welcome the moment they walk through our doors.

In this role you’ll greet clients and their pets, answer phones and emails, schedule appointments, process payments, and support the veterinary team to maintain a smooth, compassionate client experience.