Veterinary Receptionist

Animal-Care-Hospital-of-Walnut-Creek-; Walnut Creek (CA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan for full-time employees

Job summary

Animal Care Hospital of Walnut Creek is seeking a skilled and compassionate veterinary receptionist to serve as the primary contact for our clients and their pets. This role blends administrative precision with genuine warmth across diverse interactions, including emotionally sensitive situations.

You will join a team that values calmness under pressure, high-quality customer service, and accurate EMR/PIMS data entry, while coordinating with veterinarians and technicians to maintain smooth

Qualifications

• Minimum 1 year of experience as veterinary receptionist.
• Experience with veterinary practice management software.
• Knowledge of veterinary medical terminology and vaccination protocols.
• Proficiency in appointment scheduling, phone management, records and payments.
• Strong customer service skills with composure in high-volume client relations.
• Excellent verbal and written communication; active listening.

Responsibilities

• Greet and check in clients and patients; verify records and appointments.
• Answer multi-line phone system; handle scheduling and refills.
• Process payments, post charges, explain invoices and schedule follow-ups.
• Convey medical information and care instructions compassionately, including end-of-life discussions.
• Maintain accurate electronic medical records in the PIMS system.
• Coordinate with veterinarians and staff to maintain patient flow.
• Maintain reception area cleanliness and organization.

Skills

Customer service

Front desk experience

Verbal and written communication

Conflict resolution

Multitasking

Tools

Cornerstone

Avimark

Impromed

eVetPractice

ezyVet

Job description

Animal Care Hospital of Walnut Creek is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions - including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees

Salary:

$19.00-$24.00 dependent on skills and experience

Schedule:

Four 10 hour shifts. Monday, Wednesday, Saturday, and Sunday

Responsibilities

• Greetand check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Animal Care Hospital of Walnut Creek

Our skilled veterinarians can learn a lot about your dog or cat's health through a regular hands-on exam. There are many times, though, when they need to look deeper. In those situations, they rely on our state-of-the-house diagnostic equipment. From digital x-ray and in-house laboratory services to abdominal ultrasound and echocardiogram, we have everything we need to perform comprehensive in-house diagnostics.