Veterinary Receptionist

Alliance Animal Health; Town of Texas (WI); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Health benefits

401k matching

Paid vacation

Paid sick time

Referral bonus

Job summary

Walnut Creek Veterinary Hospital is seeking a Veterinarian Receptionist who thrives in a collaborative team, delivers exceptional client service, and helps pets and families feel welcome the moment they walk through our doors.

In this role you’ll greet clients and their pets, answer phones and emails, schedule appointments, process payments, and support the veterinary team to maintain a smooth, compassionate client experience.

Qualifications

• 1+ year of veterinary receptionist experience preferred
• Excellent customer service and communication skills
• Compassionate, calm, and team-oriented approach
• Strong organizational and multitasking abilities
• Computer skills and comfort with veterinary software
• Self-starter mindset and willingness to develop skills
• Professional and supportive during emotional client interactions

Responsibilities

• Greeting and welcoming veterinary clients and their pets
• Answering phones, emails, and client questions and directing concerns to the appropriate team member
• Scheduling veterinary appointments to support an efficient daily workflow
• Checking clients in and out and accurately processing payments
• Communicating veterinary services, instructions, and information clearly and compassionately
• Providing emotional support to clients during difficult or stressful medical situations
• Working closely with the veterinary team to help create a positive client and patient experience

Skills

Veterinary receptionist experience

Customer service

Communication skills

Organizational skills

Computer skills

Teamwork

Tools

Veterinary software

Job description

At Walnut Creek Veterinary Hospital, we believe great veterinary care starts with great people. Our team is passionate about treating every pet like family while creating a welcoming experience for the people who love them. We’re looking for a Veterinarian Receptionist who enjoys helping others, thrives in a team environment, and wants to make a meaningful difference for pets and their families.

Our experienced and compassionate veterinary team is committed to providing high-quality medicine in a supportive, collaborative environment. We take pride in building lasting relationships with our clients, supporting our community, and creating a workplace where teamwork, professional growth, and a shared love of animals are part of everyday life.

As a Veterinarian Receptionist, you’ll be an important part of the client experience and the day-to-day flow of our veterinary hospital. You’ll be one of the first people clients meet and will help ensure they feel welcomed, supported, and cared for from the moment they walk through our doors.

Job Description

What You’ll Do

In this veterinary receptionist role, you’ll help keep the hospital running smoothly while providing exceptional customer service. Your responsibilities will include:

• Greeting and welcoming veterinary clients and their pets
• Maintaining a clean, organized, and inviting reception area
• Answering phones, emails, and client questions and directing concerns to the appropriate team member
• Helping triage client concerns and determine the appropriate next steps
• Scheduling veterinary appointments to support an efficient daily workflow
• Checking clients in and out and accurately processing payments
• Communicating veterinary services, instructions, and information clearly and compassionately
• Providing emotional support to clients during difficult or stressful medical situations
• Working closely with the veterinary team to help create a positive client and patient experience

The ideal Veterinarian Receptionist understands that veterinary medicine can bring both exciting and emotional moments. You’ll need to be comfortable discussing a variety of medical outcomes while remaining compassionate, calm, professional, and discreet.

Qualifications

What We’re Looking For

We’re looking for a Veterinarian Receptionist who is organized, dependable, and comfortable balancing multiple priorities in a busy veterinary environment. You’ll be a great fit if you’re a strong communicator who enjoys helping people and working alongside a collaborative team.

We’d love to meet you if you have:

• At least 1 year of veterinary receptionist or veterinary experience preferred
• Excellent customer service and communication skills
• A compassionate, calm, and team-oriented approach
• Strong organizational and multitasking abilities
• Computer skills and comfort learning veterinary software and technology
• A self-starter mindset and desire to continue developing your skills
• The ability to remain professional and supportive during emotional client interactions

Whether you want to become an expert in your role or are looking to take the next step in your veterinary career, we’ll support your growth through hands‑on, interactive training and ongoing development opportunities.

This position requires the ability to work around unpleasant odors and noises and may involve exposure to bites, scratches, animal waste, and potentially contagious diseases.

If you’re ready to join a veterinary team that values collaboration, compassion, and growth, we’d love to hear from you!

Additional Information

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.
• *Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.
• For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/.