Veterinary Client Care Specialist

XPrep Learning Solutions LLC; New Braunfels (TX); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

401(k) match

Lyra Health mental health resources

Paid parental leave

Pet parental leave

Backup childcare & elder care

Fertility & family planning support

Free CE courses

Pet perks & veterinary discounts

Student loan support tools

Job summary

CanyonVet New Braunfels in New Braunfels, TX is seeking a compassionate Veterinary Client Service Representative to join our busy, small-animal hospital. You will greet clients, schedule appointments, manage check-in/check-out, process payments, and coordinate visit details with a friendly, professional demeanor.

The role requires veterinary medicine experience, excellent customer service, strong communication, and comfort with practice management software.

Qualifications

• Must have veterinary medicine experience.
• Excellent customer service and clear, professional communication.
• Self-motivated with the ability to work independently and stay organized.
• Collaborative, dependable team player.
• Comfortable answering and routing calls on multi-line phone systems.
• Working knowledge of Microsoft Office (Outlook, Word, Excel).
• Familiar with standard office equipment (printers, scanners, copiers).
• Strong problem-solving skills and attention to detail.

Responsibilities

• Answer phones; greet clients and patients.
• Schedule appointments and coordinate visit details.
• Support the check-in and check-out process to ensure a smooth client experience.
• Accurately enter client information, collect payments, and provide receipts.
• Update patient accounts as needed.
• Maintain an individual cash box and balance it at the end of each shift.
• Consistently deliver exceptional customer service in a positive, professional manner.
• Keep the reception area clean and organized.
• Stock pet food, retail items, and office supplies.
• Complete additional tasks as assigned.

Skills

Vet medicine experience

Customer service

Independent work

Team player

Multi-line phones

MS Office

Office equipment

Problem solving

Job description

CanyonVet New Braunfels in New Braunfels, TX is seeking a compassionate Veterinary Client Service Representative to join our busy, small-animal hospital. You will greet clients, schedule appointments, manage check-in/check-out, process payments, and coordinate visit details with a friendly, professional demeanor.

The role requires veterinary medicine experience, excellent customer service, strong communication, and comfort with practice management software.