Veterinary Client Care Specialist

Ethos Veterinary Health; Midlothian (VA); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Scrub allowance

PTO

Employee Pet Discount

Medical Coverage

Dental Coverage

Life Insurance

Short and Long Term Disability

Pet Insurance

Free Mental Health Consultations

Job summary

Ethos Veterinary Health in Midlothian, VA is looking for a Client Service Representative to enhance patient and client interactions. The ideal candidate will exhibit strong customer service skills and compassion in a fast-paced setting.

This role involves managing the front desk, handling phone inquiries, and providing administrative support. The successful candidate will enjoy a variety of benefits including medical coverage, a scrub allowance, and employee discounts on pet services.

Qualifications

• Experience in a high-volume customer service role.
• Proficiency with computers and phone systems.
• Ability to manage multiple tasks effectively.

Responsibilities

• Provide high-quality customer service to clients.
• Manage front desk operations and clinic flow.
• Assist clients with administrative tasks and paperwork.

Skills

Customer service experience

Multi-line phone proficiency

Organizational skills

Compassionate attitude

Job description

The Virginia Veterinary Centers in Midlothian, VA is hiring a Client Service Representative to join our team. We’re seeking a positive, organized, and compassionate team member who can work in a high‑volume hospital. Candidates will have experience in customer service with proficiency in multi‑line phone and computer systems.

Compensation

$16-20/hr (based on experience and skill set)

Schedule

5/8‑hour shifts, 4/10‑hour shifts, or 3/12‑hour shifts available. Weekend coverage as needed.

Position Overview

• Provide high‑quality customer service that meets or exceeds the expectations of our clients.
• Support the doctors and support staff. Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion.

Primary Responsibilities

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks, and signing visitors and vendors in.
• Answer multiple phone lines.
• Oversee the clinic flow.
• Manage and assist clients in the euthanasia paperwork process.
• Discuss payment choices with clients. Review and present all treatment plans, collect on accounts, and make accounting notes daily.
• Process Daily Estimate Report (Out Window CSR).
• Assist with daily administrative duties such as printing schedules, pulling charts, filing, emailing medical records, distributing daily mail, and purging charts in the system.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergencies by expediting calls to triage staff members.
• May require mentoring or overseeing students from various educational programs.
• Perform other job duties as assigned.

Benefits

• Scrub allowance (voucher provided at 90 days and then annually on anniversaries)
• PTO
• Employee Pet Discount
• Medical Coverage
• Dental Coverage
• Life Insurance
• Short and Long Term Disability
• Pet Insurance and Legal Aid
• Free Mental Health Consultations and Employee Assistance Programs (included within Medical Coverage)

For more information about our hospital, visit www.virginiaveterinarycenters.com.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.