Veterinary Client Care Specialist

Ethos Veterinary Health; Midlothian (TX); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

PTO

Employee Pet Discount

Medical Coverage

Dental Coverage

Life Insurance

Short and Long Term Disability

Pet Insurance and Legal Aid

Mental Health Consultations and EAP

Job summary

Virginia Veterinary Centers in Midlothian, VA is hiring a Client Service Representative to join our team. We’re seeking a positive, organized, and compassionate team member who can work in a high-volume hospital.

Candidates will have experience in customer service with proficiency in multi-line phone and computer systems. Compensation and schedule details are provided, with a focus on front desk operations, client communication, and efficient clinic flow to ensure top-quality care.

Qualifications

• Experience in customer service with proficiency in multi-line phone and computer systems.
• Ability to work in a high-volume hospital environment.

Responsibilities

• Provide high-quality customer service to clients.
• Support doctors and staff; improve delivery of services with respect and compassion.
• Manage front desk: greet clients, check in/out, schedule rechecks, sign visitors and vendors in.
• Answer multiple phone lines and oversee clinic flow.
• Assist clients with euthanasia paperwork and discuss payment options.
• Review treatment plans, collect accounts, and make daily accounting notes.
• Process Daily Estimate Report and assist with daily administrative duties.

Skills

Customer service experience

Multi-line phone proficiency

Computer systems proficiency

Job description

The Virginia Veterinary Centers in Midlothian, VA is hiring a Client Service Representative to join our team!
We’re seeking a positive, organized, and compassionate team member who can work in a high-volume hospital. Candidates will have experience in customer service with proficiency in multi- line phone and computer systems.

Compensation: $16- 20/hr (based on experience and skill set)
Schedule: 5/8- hour shifts, 4/10- hour shifts, or 3/12- hour shifts available! Weekend coverage as needed.

Position Overview

Primary Responsibilities

• Provide high-quality customer service that meets or exceeds the expectations of our clients.
• Support the doctors and support staff. Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion.
• Manage the front desk by greeting clients, checking patients in/out, scheduling recheck, and signing visitors and vendors in.
• Answer multiple phone lines.
• Oversee the clinic flow.
• Manage and assist clients in the euthanasia paperwork process.
• Discuss payment choices with clients. Review and present all treatment plans, collect on accounts, and make accounting notes daily.
• Process Daily Estimate Report (Out Window CSR).
• Assist with daily administrative duties such as printing schedules, pulling charts, filing, emailing medical records, distribute daily mail, and purging charts in system.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergencies by expediting calls to triage staff members.
• May require mentoring or overseeing students from various educational programs.
• Perform other job duties as assigned.

Benefits

• Scrub allowance (voucher provided at 90-days and then annually on anniversaries)
• PTO
• Employee Pet Discount
• Medical Coverage
• Dental Coverage
• Life Insurance
• Short and Long Term Disability
• Pet Insurance and Legal Aid
• Included within Medical Coverage - Free Mental Health Consultations and Employee Assistance Programs

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado’s Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.