Client Service Representative

VCA Animal Hospitals; Redding (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Pet care discounts

Paid vacation, holidays and sick days

Well-being programs

Job summary

VCA Care Animal Hospital in California is seeking an experienced Client Service Representative with veterinary experience to join our fun and hardworking team.

In this role you will support our Doctors and Clients by creating a positive, low-stress atmosphere, handling front-desk duties, scheduling appointments, presenting estimates, processing payments and educating clients on pet care.

Qualifications

• At least one year of proven past experience helping customers in a veterinary hospital setting.
• High School Diploma/GED or equivalent.
• Excellent listening and communication skills.
• Compassion for pets and people, and empathy during difficult interactions.
• Problem‑solving skills with the ability to integrate new information.
• Willingness to work week day’s with a flexible schedule.
• The ability to lift up to 40lbs and perform general hospital cleaning, as well as be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.

Responsibilities

• Greeting visitors, answering telephones, and getting to know our clients and their pets.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining estimates and processing payments.
• Discussing doctor’s recommendations, including prescription medications.
• Answering questions regarding products and services, educating clients on general animal husbandry and non‑medical pet care.
• Managing electronic medical records, reports and correspondence.

Skills

Customer service

Communication

Empathy

Problem-solving

Listening

Flexible schedule

Light lifting

Education

High School Diploma or GED

Job description

Client Service Representative

VCA Care Animal Hospital is seeking an experienced Client Service Representative with previous veterinary experience to join our fun and hardworking team.

The successful candidate will be a believer in the possibilities of high quality customer service and patient care.

In this position you will be supporting our Doctors and Clients by creating a positive, low-stress atmosphere for our clients and patients.

We also value honest and direct communication between team members, management and clients. We are community centered, we honor the client/patient relationship and we respect people and pets. We are looking for a smiling face with compassionate and exceptional client service skills.

ESSENTIAL FUNCTIONS:

• Customer service functions including: greeting visitors, answering telephones, and getting to know our clients and their pets.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining estimates and processing payments.
• Discussing doctor’s recommendations, including prescription medications.
• Answering questions regarding products and services, educating clients on general animal husbandry and non‑medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing electronic medical records, reports and correspondence.

QUALIFICATIONS:

• At least one year of proven past experience helping customers in a veterinary hospital setting.
• High School Diploma/GED or equivalent.
• Excellent listening and communication skills.
• Compassion for pets and people, and empathy during difficult interactions.
• Problem‑solving skills with the ability to integrate new information.
• Willingness to work week day’s with a flexible schedule.
• The ability to lift up to 40lbs and perform general hospital cleaning, as well as be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.

Benefits:

VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well‑being programs that provide resources and training. Benefits vary based on employment status.

Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $18 to $20 per hour.

Why work at VCA Care Animal Hospital?

VCA Care Animal Hospital is a great place to work and learn! We have a fun, fast paced facility with a friendly & positive working environment. If you are willing to accept the challenge of performing with an outstanding team of service oriented professionals,

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.