Client Care Specialist

Ethos Veterinary Health; Short Pump (VA); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

A veterinary healthcare provider in Short Pump, VA is looking for a full-time Client Care Specialist. This position focuses on delivering outstanding client service in a fast-paced emergency environment. Candidates should have strong communication skills, be well-organized, and be able to thrive under pressure. The role involves managing client interactions, processing payments, and coordinating with veterinary staff. Benefits include health insurance, a 401(k), and opportunities for vocational certification assistance. This is a great opportunity to join an innovative veterinary team.

Qualifications

• High school diploma or equivalent required.
• Experience in veterinary or medical field is a plus.
• Willing to work days/evenings and weekends.

Responsibilities

• Provide excellent client service in a fast-paced environment.
• Communicate effectively with clients both verbally and in writing.
• Process payments and discuss financial options with clients.

Skills

Friendly demeanor

Excellent communication skills

Proficient typing skills

Ability to multi-task

Well organized

Calm under pressure

Education

High school diploma or equivalent

Vocational certificate/diploma in business or office administration

Job description

The Virginia Veterinary Center in Short Pump, VA is hiring a full‑time Client Care Specialist to join our outstanding team!

Are you looking for a new and exciting work environment? Do you have a passion for emergency veterinary care and enjoy working in a fast‑paced environment? Virginia Veterinary Centers is a multi‑specialty referral practice and emergency hospital caring for animals in the greater Richmond area.

We are seeking to fill a full‑time Client Care Specialist position on our emergency team and this position would be on the evening shift.

Shift Details:

• 2pm – 12am
• 40‑hour shifts per week
• Weekends as needed

Job Responsibilities

• Qualified candidates should be friendly, poised and have a client‑focused approach.
• Excellent communication skills both written and verbal.
• Proficient typing skills and comfortable navigating digital records systems.
• Ability to multi‑task in a fast‑paced environment.
• Ability to quickly learn how to use internal company software systems.
• Must be well organized.
• Ability to handle high pressure and stressful situations and events in a calm supportive manner.
• Ability to review estimates, discuss financial options, and process payments.

Qualifications

• Candidates are required to have a high school diploma or equivalent, with a vocational certificate/diploma in business or office administration preferred.
• Experience in the veterinary or medical field is a plus.
• Must be willing and able to work days/evenings and weekends.

Based on employee interest, Veterinary Assistant Certification and/or Licensed Veterinary Technician Program financial assistance may be available.

Compensation

• $18 – $20/hr

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Ethos Veterinary Health is at the forefront of innovation and world‑class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state‑of‑the‑art technology and a scientific, evidence‑based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com. Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.