Veterinary Client Care Specialist

ISHE; Meridian (ID); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Health insurance (medical, dental, vis

401k with employer contribution

Pet perks across Thrive locations

Professional development/CE

Job summary

All Valley Animal Care Center in Meridian, Idaho, is seeking an upbeat, self-starting veterinary receptionist with strong customer service and communication skills to join our Day shift team.

You will greet clients, triage questions, schedule appointments, process payments, and support our DVM and staff while ensuring a compassionate, pet-friendly experience for every client. Prior veterinary CS experience is preferred and benefits include PTO, health insurance, and a 401k.

Qualifications

• Experience in veterinary customer service or related field preferred.
• Excellent verbal and written communication skills required.
• Ability to listen actively and triage client needs with empathy.

Responsibilities

• Provide professional service to clients in person, by phone, or email and act as liaison between client and DVM.
• Answer calls and emails promptly; triage and direct questions to appropriate staff; make appointment reminders.
• Schedule appointments and boarding reservations as needed.
• Dispense pharmaceuticals as appropriate and call prescriptions to pharmacies.
• Process payments and maintain accurate client/patient records in the system.
• Provide product and service information to clients.
• Balance cash receipts accurately.
• Keep client areas clean and organized.

Skills

Customer service

Communication

Professionalism

Positive attitude

Team player

Loves pets and people

Tools

Billing system

Job description

All Valley Animal Care Center in Meridian, Idaho, is seeking an upbeat, self-starting veterinary receptionist with strong customer service and communication skills to join our Day shift team.

You will greet clients, triage questions, schedule appointments, process payments, and support our DVM and staff while ensuring a compassionate, pet-friendly experience for every client. Prior veterinary CS experience is preferred and benefits include PTO, health insurance, and a 401k.