Veterinary Client Care Specialist

NVA General Practice; Kodiak (AK); On-site; USD 32,000 - 42,000; Full time

Job summary

Kodiak Veterinary Clinic is seeking a friendly Client Service Representative who will be the first and last contact for clients, handling reception, phone, and email inquiries. The role includes clerical tasks, medical records maintenance, and data entry to support the veterinary team.

Responsibilities include scheduling, billing, and ensuring client satisfaction while adhering to clinic policies and maintaining professionalism in a fast-paced environment in Kodiak, Alaska.

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred.

Responsibilities

• Provide friendly, quality client care to patients and clients.
• Receive incoming calls, emails, and text messages, and respond promptly.
• Schedule appointments and obtain necessary data from clients.
• Prepare required forms in advance when possible.
• Direct client questions to medical staff when needed.
• Follow hospital policies when referring clients for urgent care.
• Greet clients professionally and manage chart reviews at discharge.
• Collect fees, process payments, and balance cash drawer at day end.

Skills

Communication skills

Computer literacy

Multitasking

Customer service

Stress management

Education

High school diploma or equivalent

Tools

MS Office

Job description

Kodiak Veterinary Clinic is seeking a friendly Client Service Representative who will be the first and last contact for clients, handling reception, phone, and email inquiries. The role includes clerical tasks, medical records maintenance, and data entry to support the veterinary team.

Responsibilities include scheduling, billing, and ensuring client satisfaction while adhering to clinic policies and maintaining professionalism in a fast-paced environment in Kodiak, Alaska.