Vet Clinic Client Care Specialist

Abqpetcarehospital; Kodiak (AK); On-site; USD 20,664,000 - 26,174,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off

Job summary

Kodiak Veterinary Clinic (KVC) is seeking a customer service representative to ensure excellent client service at the Kodiak location. The CSR handles reception, medical record upkeep, billing, scheduling, and communication with clients and the care team.

The role emphasizes strong communication, multitasking, and ability to remain composed under pressure in a veterinary setting. Training will be provided for clinic procedures and recordkeeping.

Qualifications

• High school diploma or equivalent.
• Customer service experience.
• Excellent verbal and written communication skills.
• Ability to multitask and work under stress.

Responsibilities

• Provide friendly, quality client care to the patients and clients.
• Receive incoming calls, emails, and text messages, while responding promptly.
• Schedule appointments, obtaining all necessary data concerning the parent and owner.
• Prepare all required forms in advance when possible.
• Follow hospital policies and procedures in referring clients for immediate treatment of their pets when needed.
• Determine nature of injury/illness and reassure distressed pet owners.
• Check clients in and greet them professionally.
• Review discharge charts for completeness and update appointments or status.
• Assist in collecting client fees and processing transactions.
• Maintain clean reception area and assist in other duties as assigned.

Skills

Organizational skills

Verbal and written communication

Interpersonal communication

Customer service

multitasking

Independent work

Education

High school diploma or equivalent

Tools

MS Office (Word)

Job description

Kodiak Veterinary Clinic (KVC) is seeking a customer service representative to ensure excellent client service at the Kodiak location. The CSR handles reception, medical record upkeep, billing, scheduling, and communication with clients and the care team.

The role emphasizes strong communication, multitasking, and ability to remain composed under pressure in a veterinary setting. Training will be provided for clinic procedures and recordkeeping.