Veterinary Client Care & Scheduling Specialist

Biscuits & Bath Companies; New York (NY); On-site; USD 30,000 - 34,000; Full time

Job summary

Biscuits & Bath Companies in Greenwich Village, NY is seeking a Veterinary Appointment Coordinator to manage client communications and scheduling around vaccines, checkups, and care timelines. You will confirm appointments, coordinate with veterinary staff, and ensure medical records and consent forms are in order, while supporting the sales team with follow-ups and travel arrangements as needed.

The role emphasizes high-volume, empathetic client service, detail orientation, and cross-functional

Qualifications

• Experience in client communication across phone, email, and text.
• Ability to manage high-volume scheduling with precision.
• Familiarity with medical records and consent forms.
• Experience in veterinary or healthcare coordination preferred.

Responsibilities

• Confirm appointments five business days in advance for accuracy.
• Coordinate patient care items like vaccines, bloodwork, and preventatives.
• Ensure consent forms and medical records are in place and stored correctly.
• Support the Sales Team with next steps and travel arrangements as needed.

Skills

Client communication

Time management

Organizational skills

Attention to detail

Empathy

Healthcare coordination

Job description

Biscuits & Bath Companies in Greenwich Village, NY is seeking a Veterinary Appointment Coordinator to manage client communications and scheduling around vaccines, checkups, and care timelines. You will confirm appointments, coordinate with veterinary staff, and ensure medical records and consent forms are in order, while supporting the sales team with follow-ups and travel arrangements as needed.

The role emphasizes high-volume, empathetic client service, detail orientation, and cross-functional