Veterinary Receptionist - Barkhamsted, CT

Winsted Hospital for Animals; Connecticut; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

401(k) matching

Tuition support

Referral bonuses

Three weeks paid parental leave

Paid time off

Employee discounts for pets

Job summary

Winsted Hospital for Animals in Barkhamsted, CT is seeking a friendly Veterinary Receptionist to join our team. This full-time role focuses on delivering exceptional client and patient service in a fast-paced environment.

You will help manage appointments, payments, and records while working closely with veterinarians and staff to ensure a positive client experience. We offer a competitive benefits package and opportunities for professional growth.

Qualifications

• Previous veterinary reception, medical reception, or customer service experience is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Attention to detail and strong organizational abilities.
• Ability to multitask and manage priorities in a busy environment.
• Comfort using computers and willingness to learn veterinary software systems.
• Ability to remain calm, professional, and compassionate in challenging situations.
• A dependable, professional, and team-oriented approach.

Responsibilities

• Welcome clients and their pets with warmth, professionalism, and compassion.
• Answer incoming phone calls and respond to client questions and requests.
• Schedule, confirm, and coordinate appointments.
• Assist clients and patients with the check-in and check-out process.
• Process payments accurately and efficiently.
• Maintain accurate and up-to-date client and patient records.
• Manage prescription refill requests according to hospital protocols.
• Relay messages and client concerns to veterinarians and medical team members.
• Provide clients with accurate information regarding hospital services, policies, and procedures.
• Coordinate communication between clients and the medical team.
• Support daily hospital operations and help maintain an efficient workflow.
• Maintain a clean, organized, and welcoming reception area.
• Provide exceptional customer service during both routine and emotionally challenging situations.

Skills

Vet receptionist experience

Excellent communication

Interpersonal skills

Organizational skills

Multitasking

Computer skills

Compassion

Teamwork

Tools

Vet software

Job description

Veterinary Receptionist - Barkhamsted, CT

Winsted Hospital for Animals is Hiring a Veterinary Receptionist!

• Role: Veterinary Receptionist


• Status: Full-time


• Salary: Negotiable and based on experience


• Schedule: 4- or 5-day workweeks. Rotating Saturdays.

Benefits Highlights

• Financial Rewards that Grow with You:Competitive pay, 401(k) matching, tuition support, and referral bonuses


• Wellness & Peace of Mind:Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts


• Professional Growth & Recognition:Quarterly team bonuses, professional development opportunities, continuing education allowance, and career development support


• Lifestyle Perks You’ll Appreciate:Six paid holidays, an Employee Assistance Program, and an employee discount program

Winsted Hospital for Animals (WHFA) is seeking a friendly, organized, and customer-focused Veterinary Receptionist to join our team. This role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and is passionate about helping pets and their families receive exceptional care.

At WHFA, we are committed to providing compassionate veterinary care and an outstanding client experience. Our reception team plays a critical role in creating a welcoming, efficient, and supportive environment for both clients and patients. From the first phone call to the final checkout, you’ll help ensure every client feels heard, informed, and confident in the care their pet receives.

Why Our Veterinary Receptionists Love Winsted Hospital for Animals

• A collaborative and compassionate team dedicated to exceptional care and service


• A role where your work directly shapes the client experience


• Opportunities to strengthen your veterinary knowledge and professional skills


• Professional development and continuing education opportunities


• A team that recognizes the important role reception plays in successful patient care


• A supportive environment where employees are appreciated and empowered to succeed

What Our Veterinary Receptionists Do

• Welcome clients and their pets with warmth, professionalism, and compassion


• Answer incoming phone calls and respond to client questions and requests


• Schedule, confirm, and coordinate appointments


• Assist clients and patients with the check-in and check-out process


• Process payments accurately and efficiently


• Maintain accurate and up-to-date client and patient records


• Manage prescription refill requests according to hospital protocols


• Relay messages and client concerns to veterinarians and medical team members


• Provide clients with accurate information regarding hospital services, policies, and procedures


• Coordinate communication between clients and the medical team


• Support daily hospital operations and help maintain an efficient workflow


• Maintain a clean, organized, and welcoming reception area


• Provide exceptional customer service during both routine and emotionally challenging situations

What Our Veterinary Receptionists Bring

• Previous veterinary reception, medical reception, or customer service experience is preferred


• Excellent verbal and written communication skills


• Strong interpersonal and customer service skills


• Attention to detail and strong organizational abilities


• Ability to multitask and manage priorities in a busy environment


• Comfort using computers and willingness to learn veterinary software systems


• Ability to remain calm, professional, and compassionate in challenging situations


• A dependable, professional, and team-oriented approach


• A positive attitude and strong work ethic


• A genuine passion for helping pets and the people who love them

Benefits You Can’t Beat

• A flexible approach to compensation that reflects your skill set and future performance


• 401(k) matching & Roth Retirement Savings Plan


• Flexible Spending Account (full-time only)


• 529 Savings Plan


• Tuition Support Program (full-time only)


• Health insurance, including medical, dental, and vision (full-time only)


• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)


• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.


• Sick Time / Paid Time Off


• Free/discounted lab work for all employee pets


• Pet discounts on services and products


• Quarterly Team Rewards Bonus Program


• Continuing education allowance


• Six paid holidays (full-time only)


• Employee Assistance Program


• Employee discount program

Join Our Team!

At Winsted Hospital for Animals, our reception team is an essential part of everything we do. You’ll be the welcoming voice on the phone, the friendly face at the front desk, and an important connection between our clients and medical team. If you’re looking for an opportunity to make a difference while working with a dedicated and compassionate team, we would love to hear from you.

Join Winsted Hospital for Animals and help us create an exceptional experience for every pet and pet owner who walks through our doors.

Diversity, equity, and inclusion are core values at Winsted Hospital for Animals and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

• Paid Time Off


• Paid Holidays


• Unleash your potential and foster professional growth through our comprehensive education and training programs.


• 
  
  
  
  • Vetcor University - training for skill development and career growth
  
  
  • CE Allowance and opportunities
  
  
  • Tuition Assistance Program
  
  
  • Lend a Hand Program – increased pay to help a sister hospital
  
  
  • VetLife Days – rotate to a sister hospital
  
  
  
  


• Enjoy exclusive benefits for you and your furry family members.


• 
  
  
  
  • Discounted Products
  
  
  
  

Health & Welfare

Take care of your well-being with our comprehensive health and wellness benefits.

• Medical, Dental, and Vision Insurance


• Optional Life Insurance, Disability, and Accidental Insurance


• EAP with counseling and mental health benefits


• DVM Professional Liability Insurance fully covered


• Licensure Fees, Professional & Association Dues

Financial Wellbeing

Secure your financial future with our range of offerings designed to promote your financial well-being.

• 401K with company contribution


• Health Savings Account


• Flexible Spending Account


• EAP with Financial & Legal Advice/Services


• Tuition Assistance Program


• Employee Referral Bonus

Time Off/Work Life Balance

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth


• CE Allowance and opportunities


• Tuition Assistance Program


• Lend a Hand Program – increased pay to help a sister hospital


• VetLife Days – rotate to a sister hospital

Enjoy exclusive benefits for you and your furry family members.

• Discounted Products

Health & Welfare

Take care of your well-being with our comprehensive health and wellness benefits.

• Medical, Dental, and Vision Insurance


• Optional Life Insurance, Disability, and Accidental Insurance


• EAP with counseling and mental health benefits


• DVM Professional Liability Insurance fully covered


• Licensure Fees, Professional & Association Dues

Financial Wellbeing

Secure your financial future with our range of offerings designed to promote your financial well-being.

• 401K with company contribution


• Health Savings Account


• Flexible Spending Account


• EAP with Financial & Legal Advice/Services


• Tuition Assistance Program


• Employee Referral Bonus

Time Off/Work Life Balance

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

Training & Development

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth


• CE Allowance and opportunities


• Tuition Assistance Program


• Lend a Hand Program – increased pay to help a sister hospital


• VetLife Days – rotate to a sister hospital

Enjoy exclusive benefits for you and your furry family members.

• Discounted Products

Health & Welfare

Take care of your well-being with our comprehensive health and wellness benefits.

• Medical, Dental, and Vision Insurance


• Optional Life Insurance, Disability, and Accidental Insurance


• EAP with counseling and mental health benefits


• DVM Professional Liability Insurance fully covered


• Licensure Fees, Professional & Association Dues

Financial Wellbeing

Secure your financial future with our range of offerings designed to promote your financial well-being.

• 401K with company contribution


• Health Savings Account


• Flexible Spending Account


• EAP with Financial & Legal Advice/Services


• Tuition Assistance Program


• Employee Referral Bonus

Time Off/Work Life Balance

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.