Veterinary Client Care Lead — Growth & Excellence

Colonial Terrace Animal Hospital; Dubuque (IA); Hybrid; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k retirement plan

Life insurance

Short-term disability

Employee Assistance Program (EAP)

Paid time off

Discounted veterinary care

Teladoc access

Job summary

Colonial Terrace Animal Hospital in Dubuque, IA seeks a Patient Care Coordinator to be the central contact for clients from check-in to check-out, coordinating care with the veterinary team and capturing medical notes. You will build treatment plans, educate clients, and ensure seamless aftercare with follow-ups.

The role emphasizes strong communication, empathy, and active listening, with a focus on delivering outstanding client service at a growing practice.

Qualifications

• A high school diploma or equivalent.
• A genuine love for animals and a passion for delivering exceptional client service.
• A friendly, personable, and empathetic demeanor.
• Proficient in active listening, with strong computer literacy and typing skills for accurate medical transcription.
• Excellent written and verbal communication skills.
• Knowledge of (or eagerness to learn) veterinary medical terminology is preferred.
• At least one weekend urgent care shift required per month.

Responsibilities

• As a Patient Care Coordinator, you will be the central point of contact for our clients, guiding them through their entire visit from check-in to check-out.
• You will serve as a vital link between the client and the medical team, capturing medical notes, creating treatment plans, and coordinating all aspects of patient care to ensure a seamless and supportive experience.
• Setting the Stage for a Great Visit: You'll contact clients before their appointments to set expectations, answer questions, and ensure they are prepared for their visit.
• Acting as a Medical Scribe: You will be in the exam room to capture real-time medical information from the veterinarian, ensuring all records are accurate and up-to-date.
• Creating Treatment Plans: You'll create, present, and clearly explain treatment plans to clients in accordance with the veterinarian's directions.
• Coordinating Seamless Care: You will collaborate with the technical team to ensure the veterinarian's treatment plan is completed efficiently and handle all in-room check-outs, including payments and scheduling follow-ups.
• Educating Clients: You'll clearly explain discharge instructions, ensure prescription fulfillment, and address any client inquiries.
• Following Up with Care: You will conduct post-visit follow-ups to check on the well-being of pets and communicate any test results.

Education

High school diploma or equivalent

Job description

Colonial Terrace Animal Hospital in Dubuque, IA seeks a Patient Care Coordinator to be the central contact for clients from check-in to check-out, coordinating care with the veterinary team and capturing medical notes. You will build treatment plans, educate clients, and ensure seamless aftercare with follow-ups.

The role emphasizes strong communication, empathy, and active listening, with a focus on delivering outstanding client service at a growing practice.