Veterinary Front Desk & Care Coordinator

Colonial Terrace Animal Hospital P.C.; Dubuque (IA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement plan

Life Insurance

Disability coverage

EAP

Discounted pet care

Teladoc access

Job summary

Colonial Terrace Animal Hospital P.C. in Dubuque, Iowa, is seeking a friendly receptionist to join our AAHA-accredited team. You will be the first point of contact, greeting clients, managing a multi-line phone system, and coordinating appointments to ensure smooth daily operations.

As part of Mission Pet Health, you’ll have access to comprehensive benefits and development opportunities. The role offers a collaborative, pet-centered environment with growth potential and a strong focus on client

Qualifications

• Excellent customer service mindset and genuine love for animals.
• Strong communication skills to manage stressful situations with a positive attitude.
• Collaborative, team-first mindset with ability to work independently.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients warmly, reflect compassionate care.
• Ensure Seamless Care Coordination: maintain medical records, schedule appointments, handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and hospital services.
• Embody Compassion and Empathy: provide a calming presence for clients and treat each pet with care.

Skills

Customer service

Communication

Teamwork

Organizational skills

Veterinary software experience

Adaptability

Tools

Veterinary software systems

Job description

Colonial Terrace Animal Hospital P.C. in Dubuque, Iowa, is seeking a friendly receptionist to join our AAHA-accredited team. You will be the first point of contact, greeting clients, managing a multi-line phone system, and coordinating appointments to ensure smooth daily operations.

As part of Mission Pet Health, you’ll have access to comprehensive benefits and development opportunities. The role offers a collaborative, pet-centered environment with growth potential and a strong focus on client