Veterinary Care Liaison & Client Follow-Up Specialist

Bay Beach Veterinary Hospital; Virginia Beach (VA); Presencial; USD 26.000 - 33.000; Jornada completa

Descripción de la vacante

Bay Beach Veterinary Hospital in Virginia Beach, VA seeks a Veterinary Patient Care & Medical Liaison to bridge communication between clients, veterinarians, technicians, pharmacies and the patient-care team. The role focuses on ensuring timely follow-up, accurate medical documentation and completion of medical requests.

The ideal candidate is experienced in veterinary client communication, organized, proactive, and able to route inquiries to the appropriate veterinary staff.

Formación

• Experience in veterinary client communication.
• Strong organizational skills and attention to detail.
• Comfortable coordinating with veterinarians, staff, and clients.

Responsabilidades

• Coordinate prescription and medication refill requests.
• Communicate with veterinarians regarding medications requiring medical approval.
• Process and follow up on outside and online pharmacy requests.
• Complete medical callbacks and patient follow-up communications.
• Assist with communicating laboratory results and veterinarian recommendations.
• Track outstanding medical communications to ensure clients receive follow-up.
• Contact clients regarding overdue medical recommendations or follow-up care.

Conocimientos

Client communication

Organization

Medical knowledge

Proactive

Descripción del empleo

Bay Beach Veterinary Hospital in Virginia Beach, VA seeks a Veterinary Patient Care & Medical Liaison to bridge communication between clients, veterinarians, technicians, pharmacies and the patient-care team. The role focuses on ensuring timely follow-up, accurate medical documentation and completion of medical requests.

The ideal candidate is experienced in veterinary client communication, organized, proactive, and able to route inquiries to the appropriate veterinary staff.