Care Coordinator (Vet Receptionist) - No Weekends

Broadstreetvet; Richmond (VA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid parental leave

401(k) with discretionary contribution

Team member pet discounts

Calm app access & 24/7 EAP

CE stipends & career development

Job summary

Broad Street Veterinary Hospital in Richmond, VA, seeks a Veterinary Receptionist (Care Coordinator) to provide exceptional client service and essential front-desk support. You will manage appointments, greet clients, handle billing, and assist with retail services, while maintaining smooth lobby flow.

This role requires 2 years of veterinary experience and offers a Monday–Friday schedule with no weekends or after-hours on-call, plus comprehensive benefits and a culture of care.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position
• 2 years' experience in a veterinary setting required
• 2 years' experience as a veterinary receptionist preferred

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Scheduling

Cash handling

Practice management software

Tools

Practice management software

Billing systems

Job description

Broad Street Veterinary Hospital in Richmond, VA, seeks a Veterinary Receptionist (Care Coordinator) to provide exceptional client service and essential front-desk support. You will manage appointments, greet clients, handle billing, and assist with retail services, while maintaining smooth lobby flow.

This role requires 2 years of veterinary experience and offers a Monday–Friday schedule with no weekends or after-hours on-call, plus comprehensive benefits and a culture of care.