Veterinary Care Coordinator & Front Desk Expert

PetVet Care Centers; Nashua (NH); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid parental leave

401(k)

Team member discounts

Wellbeing support

CE stipends

Job summary

PetVet Care Centers' Animal Medical Center of New England in Nashua, NH is seeking a Care Coordinator to support hospital operations and client service. This role aligns with Veterinary Receptionist, Customer Service Representative, or Client Care Specialist titles, providing essential administrative and client-facing support.

The hospital emphasizes a Culture of Care, offering comprehensive benefits and a collaborative team environment.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position.
• 2+ years as a receptionist in a veterinary hospital.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Vet receptionist experience

Job description

PetVet Care Centers' Animal Medical Center of New England in Nashua, NH is seeking a Care Coordinator to support hospital operations and client service. This role aligns with Veterinary Receptionist, Customer Service Representative, or Client Care Specialist titles, providing essential administrative and client-facing support.

The hospital emphasizes a Culture of Care, offering comprehensive benefits and a collaborative team environment.