Veterinary Receptionist (Care Coordinator) - Wellesley-Natick Veterinary Hospital

PetVet Care Centers; Natick (MA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Calm app & 24/7 EAP

CE stipends and career development

Grant Circle relief fund

Local hospital culture

Job summary

PetVet Care Centers' Wellesley-Natick Veterinary Hospital is currently seeking a Veterinary Receptionist (Care Coordinator) to join their team. This role supports the hospital with administrative and customer service tasks, acting as the first point of contact for clients and pets.

Based in Natick, Massachusetts, the position offers a predictable weekday schedule with no nights or weekends, open to both full-time and part-time options.

Qualifications

• Minimum 1 year of experience in veterinary, animal care, or medical setting.
• At least 2 years of experience in client services.
• Must be 18 years or older.
• Preferred: 1 year front desk / receptionist experience.
• Preferred: experience with Impromed practice management software.

Responsibilities

• Provides excellent customer service in-person, over the phone, and in high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Front desk experience

Client services

Impromed

Tools

Impromed

Job description

PetVet Care Centers' Wellesley-Natick Veterinary Hospital is currently seeking a Veterinary Receptionist (Care Coordinator) to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Wellesley-Natick Veterinary Hospital in Natick, Massachusetts, is a well-established practice known for its high standards of care, strong client relationships, and supportive team environment.

Why Join Us:

• No nights, no weekends: Enjoy a predictable weekday schedule.
• A small, close-knit team: You’ll join a team that genuinely supports each other. Our doctors, technicians, and client services staff work side by side, and your role as care coordinator is central to how the hospital runs. You’ll work alongside an experienced care coordinator who can help you learn the ropes.
• Approachable, hands-on leadership: Our Hospital Manager and Medical Director are on site, accessible, and invested in your growth and wellbeing.
• A great time to join: We’re investing in our team and our client experience, so your ideas will be heard and your contributions will make a visible difference.
• A neighborhood practice in Natick: As the face of a general practice with long-standing client relationships, you’ll get to know clients and their pets over time.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• At least 1 year of experience working in a veterinary, other animal care or medical setting
• At least 2 years of experience in client services

Preferred Skills (Nice to Have)

• At least 1 year of experience in a front desk / receptionist role
• Experience with Impromed practice management software

Schedule

• Open to full time or part time. Hospital is open Monday to Friday, 8:00am-5:00pm.
• Must be able to work on Mondays and Fridays at minimum.
• Schedules are posted at least 5 weeks in advance and are expected to be consistent.

What We Offer

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$19.35 — $23.65 USD

At PetVet Care Centers, we’re committed to aCulture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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