Care Coordinator — Compassionate Veterinary Receptionist

Aptos Creeksidepets; Seacliff, Northern (CA, KY); Hybrid; USD 27,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k)

Team Member Discounts

Emotional wellbeing support (Calm app)

Job summary

Aptos Creekside Pet Hospital in Aptos, CA is seeking a Veterinary Receptionist (Care Coordinator) to join our team. This role blends front-desk reception with care coordination, supporting doctors and clients to ensure smooth operations.

Ideal candidates bring strong customer service skills, high school diploma, and a willingness to work in a fast-paced veterinary setting. Full-time position with opportunities for growth and benefits.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position.
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
• Excellent customer service skills, providing courteous and prompt assistance.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Excellent customer service

Communication

Veterinary experience (nice to have)

Education

High school diploma or GED

Job description

Aptos Creekside Pet Hospital in Aptos, CA is seeking a Veterinary Receptionist (Care Coordinator) to join our team. This role blends front-desk reception with care coordination, supporting doctors and clients to ensure smooth operations.

Ideal candidates bring strong customer service skills, high school diploma, and a willingness to work in a fast-paced veterinary setting. Full-time position with opportunities for growth and benefits.