Care Coordinator — Veterinary Front Desk

Petvet-Care-Centers; Seacliff (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Parental Leave

401(k) plan

Team Member Pet Discounts

Emotional wellbeing resources

CE stipends

Job summary

PetVet Care Centers Aptos Creekside Pet Hospital in Aptos, CA is seeking a Care Coordinator to provide administrative and customer service support in a busy clinic. The role blends reception duties with client communication, appointment scheduling, basic patient transport, and data entry in the practice management system.

The team emphasizes compassionate care and a culture of support for pets and people, with opportunities for professional growth in a collaborative environment.

Qualifications

• Applicants must be 18 years of age or older.
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Excellent customer service skills, providing courteous and prompt assistance
• Has reception experience

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Reception experience

Communication

Education

HS diploma or GED

Job description

PetVet Care Centers Aptos Creekside Pet Hospital in Aptos, CA is seeking a Care Coordinator to provide administrative and customer service support in a busy clinic. The role blends reception duties with client communication, appointment scheduling, basic patient transport, and data entry in the practice management system.

The team emphasizes compassionate care and a culture of support for pets and people, with opportunities for professional growth in a collaborative environment.