Veterinary Care Coordinator — Front Desk & Client Care

Dix Animal Hospital; Lincoln Park (MI); On-site; USD 22,000 - 27,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k)

Team Member Pet Discounts

Calm app and EAP

Job summary

Dix Animal Hospital in Lincoln Park, MI is hiring a Full-Time Veterinary Receptionist (Care Coordinator) to join our team. The role combines administrative duties with client care, supporting a busy veterinary hospital that offers orthopedic surgery, rehab, grooming, and boarding.

This position emphasizes compassionate client service, efficient lobby management, and accurate data handling. The Care Coordinator supports operations, patient records, and client communications, while contributing to

Qualifications

• High school diploma or GED required or equivalent experience
• 1 year experience in a DVM hospital
• Excellent customer service skills
• Accurate cash handling skills
• Strong multitasking and attention to detail

Responsibilities

• Provides excellent customer service in-person, over the phone, and in high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Cash handling

Multitasking

Clerical procedures

Organization

Education

High school diploma or GED

1 year DVM hospital experience

Job description

Dix Animal Hospital in Lincoln Park, MI is hiring a Full-Time Veterinary Receptionist (Care Coordinator) to join our team. The role combines administrative duties with client care, supporting a busy veterinary hospital that offers orthopedic surgery, rehab, grooming, and boarding.

This position emphasizes compassionate client service, efficient lobby management, and accurate data handling. The Care Coordinator supports operations, patient records, and client communications, while contributing to