Veterinary Care Coordinator - Front Desk & Client Care

Sun Valley Animal Center; Idaho; On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Emotional wellbeing support

Job summary

Sun Valley Animal Center in Idaho is seeking a Care Coordinator to join our team as a Veterinary Receptionist. The role focuses on front-desk client service, appointment scheduling, and support for the hospital's operations while delivering compassionate care to pets and families.

You will handle lobby flow, phones, basic medical emergencies, billing entries, and product inquiries. We value empathy, strong communication, and the ability to multitask in a fast-paced veterinary setting, with

Qualifications

• Strong customer service and communication skills.
• Ability to multitask, manage phone calls, schedule appointments.
• Professional, compassionate, and empathetic approach when interacting with clients and their pets.
• Strong organizational skills and attention to detail.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Multitasking

Communication

Empathy

Organization

Computer skills

Education

High school diploma or GED

Job description

Sun Valley Animal Center in Idaho is seeking a Care Coordinator to join our team as a Veterinary Receptionist. The role focuses on front-desk client service, appointment scheduling, and support for the hospital's operations while delivering compassionate care to pets and families.

You will handle lobby flow, phones, basic medical emergencies, billing entries, and product inquiries. We value empathy, strong communication, and the ability to multitask in a fast-paced veterinary setting, with