Veterinary Care Coordinator — Front Desk

PetVet Care Centers; O’Fallon, Northern (MO, KY); Hybrid; USD 22,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Parental leave

401(k)

Pet discounts

Wellbeing resources

CE stipends

Local culture

Job summary

Gentle Doctor Animal Hospital in O’Fallon, MO, seeks a Veterinary Receptionist (Care Coordinator) to join our team. The role blends administrative support and exceptional client service in a busy practice.

We offer fear-free care, separate canine/feline areas, and a fast-paced 4-doctor schedule with surgeries Mon–Fri. Benefits include health coverage, parental leave, a 401(k), pet discounts, wellbeing resources, CE stipends, and a supportive local culture.

Qualifications

• Experience in a customer service or receptionist role.
• Strong multitasking skills with ability to assess and prioritize customer needs effectively.
• Excellent communication skills.
• Highly proficient with technology and software systems.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Multitasking

Communication

Tech proficiency

Education

High school diploma or GED

Tools

Avimark

Job description

Gentle Doctor Animal Hospital in O’Fallon, MO, seeks a Veterinary Receptionist (Care Coordinator) to join our team. The role blends administrative support and exceptional client service in a busy practice.

We offer fear-free care, separate canine/feline areas, and a fast-paced 4-doctor schedule with surgeries Mon–Fri. Benefits include health coverage, parental leave, a 401(k), pet discounts, wellbeing resources, CE stipends, and a supportive local culture.